ServiceNow Employee Center Pro & ITSM: Proactively serving your employees
You want to be a resilient and digital-first organization ready to face any business challenge that may arise. To do that, you must streamline your business operations to maximize your bottom line. This can be difficult in IT when you’re constrained by legacy technology that cannot deflect simple yet high-volume requests, ultimately impacting the employee and agent’s focus on high-impact work. Your service portal experience shouldn’t stand in the way of delivering stellar services.
We believe IT excellence begins with great employee experiences. At the core of this value is Employee Center Pro, our next-generation Service Portal – designed to be a unified portal experience and centralized destination for IT help, communications, and tools.
[Note: Employee Center is available to all ServiceNow customers, and Employee Center Pro is available as a separate standalone license for customers with ITSM Professional or Enterprise]
Why Employee Center Pro?
With Employee Center Pro, IT teams can proactively deliver services to transform how employees are served. Don’t wait for employees to submit requests; instead, prompt them to take action beforehand with personalized communications and actionable to-dos. As an evolution of Service Portal, Employee Center Pro is a dynamic and engaging employee experience architected to empower IT teams to increase self-service rates and lower incident volume.
Key features your IT team can use with Employee Center Pro:
• Actionable service communications: Proactively publish dynamic campaigns and relevant IT news to prompt employee action ahead of events like a password reset or system upgrade to prevent an influx of requests later on [Additional Resources: Content Experiences, Campaigns]
• Delivering Out-of-the-box curated experiences: Give sub-departmental IT groups like software, hardware, and mobile services ownership over dynamic microsites. Easily publish rich content to provide FAQs, guidance, and additional context to services provided [Additional Resources: Curated Experiences, Dynamic Topic Microsites]
• Unified access to system and information: Easily integrate any existing system for intelligent search experiences and centralized access to ServiceNow and non-ServiceNow apps/information – minimizing the need for manual navigation to other tools [Additional Resources: App Launcher, AI Search]
• Consolidated approvals: Mitigate swivel chair motions for agents and the need for employees to access multiple tools by consolidating Workday & Concur approval tasks in one unified inbox [Additional Resources: Approvals Hub]
• Powering multi-department services: Seamlessly extend your IT services portal and add other departmental services like HR, Facilities, Finance, Ops, and Legal down the line to provide a consistent user experience and unified service destination
As the front door to employee service experiences, Employee Center Pro paves the way for your team to provide stellar IT services while providing a unified engagement layer. To learn more, check out our Employee Center community forum!
