ITSM Pro Choose your Path of Activation

[ServiceNow]

ITSM Pro can accelerate your digital transformation and allows you to supercharge your service experience. To turn it on, you do not need to activate everything all at once. It is critical that you first familiarize yourself with what ITSM Pro can do, and then decide which business outcomes you want to drive first.  

First things first. Ask yourself what business outcome is most important for you. This will help you decide where and how to get started. For example, do you want to: 

• Improve incident response times?  
• Reduce your service desk workload?  
• Pinpoint areas for service improvement?  
• Or measure and improve your vendor performance?  

By asking yourself these questions, you’ll quickly arrive at the right starting point for your organization.  

At ServiceNow, we’d like to highlight these three critical ITSM Pro applications as a good place to start. 

• Performance Analytics unlocks insights to anticipate trends, prioritize resources, and drive service improvements 
• Predictive Intelligence simplifies and accelerates everyday work with built-in machine learning 
• Virtual Agent offers employees help when they need it with virtual agents that understand simple, human language 

Need help? This whitepaper gives you an easily digestible overview of ITSM Pro use cases and shows you anticipated business outcomes.  

Want more? Check out Now Intelligence for Dummies for a deeper dive into Now Intelligence concepts.  

You can also sign up to get new content and event updates to help you activate and then adopt ITSM Pro. Email us at servicenowdigitaljourneys@servicenow.com for more information.