Ability to paste screen shots into the Service Request / Incident form

[Ruchi19]

Hi, is there any way to paste screen shots into the incident / service request form while creating ticket ? Lot of cutomers are asking about this feature on our side. How have you handled this apart from attaching the document?

[amacqueen]

Great Anthony, thanks for coming back. I will try it soon.

[Oliver D_sereck]

Unfortunately this is the future for ServiceNow. I have already had lengthy discussions about the ability to paste images directly into HTML Fields. After Eureka (Patch 2 or 3 I think it was), even the Legacy HTMLArea doesnt work anymore, pasting works, but saving doesnt. I have written a piece of code that runs as soon as someone updates the field, checks for an embedded image, removes the base64 code, creates a new attachment and replaces the html with a link to the attachment. But after Eureka Patch 4-5, images dont even get pasted anymore.

I have gone so far as to "hack" into the TinyMCE code and try to allow pasting of images again, unfortunately without any proper solution.

The main reason for ServiceNow to disable this feature is to support all possible browsers and to remove "ugly" or "possibly buggy" embedded images in HTML.

[kellykaufmann]

Any updates on when this functionality will be fixed so we can paste screenshots in HTML fields?

[Slava Savitsky]

I think this post can be considered an official answer:

Insert an image into your article, incident, or other form record

[jnovack]

It's helpful, but this is garbage, we've had this ability for literally 3+ years now.   Why is this UI still in the bronze age?

We BARELY just got ES5 this year (now that ES7 is popular).