On the watchlist on an incident, I unlock it. Select a user from the search. I then manually type in my own email address and then relock the list. the user and my email address appear in the list. I save my incident. The user i selected recieve...
Hi, I am using the below ACL script to give read access to the table records if the user is a group member of the selected CI on the record field(points to cmdb_ci). Also there is another read ACL exist on the same table with a require role. When I t...
Hello,Were trying to find a metric that measures time in state. We partially accomplished this by using the OOB "Incident State Duration" metric.One thing that we do not like about it is that the clock/calendar it uses runs 24/7.How do we tell it t...
Hi, need to hide RITM variable details in Portal.
Hi there, Has anyone done ServiceNow integration with Microsoft Onenote?If yes, could you please shed some light on that? My client want to use that with KM module for uploading and using OneNote document instead of the regular word and excel.-Thanks...
HI, Is there anyway to hide the containers based on the choice option selected. I know it would work using UI policy, but I also tried the same via Catalog client script ('on change'), which didn't help. Can anyone of you help me out? #Snippet I used...
Our non admin itil users receive an error when they try to copy information from the long description field. I don't understand why it won't allow them to copy info from the field. I figured possbily the acl rule to write was involved. Anyone able t...
I have a member of staff on the Service Desk whose last login time is not updating on her user record. She has been using SN frequently but the last log time is from a month ago. We strip roles off anyone who has not logged in for 30 days and she has...
Dear all, once again I'm rushing in with another best practice question for the service catalog. This time I'd like to ask your the following things: 1) For different Items (in different Categories), is it recommended to either create different Wor...
Hi there, I have about 10 standard change proposals that were accidentally set up in our live instance and we don't need them. I can see an option to cancel them, but it wont let me delete them entirely. Is there a way to remove them completely? Th...
Hi All, Here i am trying to add 1 year and fetch result into u_next_verification_date. when i execute in the message it shows correct , but in the field value showing wrong. Any help is highly appreciated. Vass When i update the record it is showin...
Dear All, I have a question, what are the roles that should be added to user in order to work on incident and change request, noting that I need these users to view their own incidents and changes only, currently we have many support engineers i prov...
While accessing the REST API, getting exception, "The remote server returned an error: (401) Unauthorized.". I am using basic authentication. What credentials should I use?
There is a template(Incident), which has related child templates(incident_task). When I apply template via Inbound Email Action on Incident and try to set other fields(description) like below, then the parent template is applied, but the related chil...
We have several Service Catalog templates set up. I have been asked if we can default the Assignment Group on the Req. Currently I have all the SCTASKs auto assigning to a group or individual; however, they would also like the REQ to auto assign to ...
