Identify user logged in method
Hi All, Is there any specific parameter in system which could help us understand whether user logged in using SSO or user name and password
Forum Posts
Resolved! the unchecked check boxes is giving false value in portal.
Is it possible to hide the false value.below are the screen shots showing the catalog item containing the check boxes.here i have checked one checkbox only but in portal it is showing true value along with false value.I want only true values should...
Add a related list to ALL the CMDB forms for all the different class'
We have a table that we want to add as a 'related list' on ALL the the different class forms for the CMDB (eg cmdb_ci_alert_group, cmdb_ci_app_server etc) as it relates to all of them. I have tried adding it to the CMDB with the hope it would push do...
Resolved! How to check user has any roles from any group?.
Hi, After group approval it goes for the license team approval. if user did not have same roles. example :adela.cervantsz has role scrum_user and when we are adding any group need to check user has roles not only one role any roles need to check fro...
Resolved! Call user domain in a catalog client script
I am trying to write a catalog item client script displaying a message with the users domain. I have tried many different script ideas over 10 hours but nothing I have tried works with Catalog client scripts. How can I Call user domain in a catalog c...
Resolved! Reporting on Incident Assignment Group change by who changed it... (multiple metrics?)
Hi Guys I have a request from our Service Desk manager for a report; He would like a report showing all the incidents that have gone from the ServiceDesk to a different assignment group, but only where the user who changed the assignment group was a ...
Resolved! The record is created successfully, but I cannot see the contents on the Service Portal.
We have created a customized table that inherits from the task tableI would like to be able to see the details of a request in Request Summary > My Request when a non-authorized user creates a request. However, when a non-privileged user creates a re...
How to put a dashboard on the portal?
Is it possible to create a report or a dashboard and add it to the portal, available to certain users? Thank you, Donna
Summary of Item being approved showing under Activities
When looking at the approval form for a CHANGE the "Summary of Item being approved" field shows under the Activities field as shown in the first picture below, however on the Approval for a Requested Item it shows above (2nd picture below. How can i ...
Resolved! In which table flow designer is stored?
In which table flow designer is stored?
Resolved! Run a scheduled job for every 3 hours
Hi, I have a requirement to run a scheduled job for every 3 hours, how can i do it and what values should i use. Thanks, Supritha F
How to send Email on a button Click and at the same time submit the record.
We have a Related list on the Task form which is reference to a custom table u_table1. When we click on New button it open a Dialog view of u_table1 table. On the custom form we have a button Send Email with a UI action {emailClientOpenPop('u_Table1...
Resolved! How can I set default priority when creating incident record
Hello again Running London instance. Have created five SLA definitions: see screenshot attached. When submitting an incident the default Impact and Urgency settings are set to: 3-Low This determines Priority as 5-Planning What I would like to do is t...
How to override choice --None-- with custom value for Glide list field
For an glide list field we have created choices. For that field we want to override choice label "--None--" with custom label. Please help us on the same . Thanks in Advance.
Migrate Standard Change Templates from one instance to other service now instance
Hi, Is there possiblity to migrate Standard Change Templates from one instance (say 'A" ) to other service now instance ("B").? I have all the templates from instance "B" in the excel format with 10 columns as mentioned below. Summary , Description...
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