Hi All, I have been trying to create kb article from problem. I see the values on the field - Article Body (html field on kb) is taken as a plain text eventhough the incoming values from problem are line separated. Any suggestion how can this be ...
I have a question regarding an advanced reference qualifier I'm trying to configure. Situation: On the company form I have a reference field called 'contact' that references to the 'customer_contact' table.On that table there are users and there is a...
what is the Definition or meaning of of "Change initiator" and "Assigned to" fields in Change management Process Regards,
Hi all! I have a requirement as follows: When a catalog task is updated and resolved, I want to update the associated service request with a specific text in external comments. Nothing strange with that. The challenge is that on the request table we ...
Hi all, Can anyone help me with the topic about watching a hidden field. The below link has the steps to watch a hidden field. https://docs.servicenow.com/bundle/london-application-development/page/script/debugging/task/t_UsingFieldWatcher.html#t_Wat...
How to show "Most Recent Tasks" on KB article view For specific user Thanks Prudhvi
I am trying to restrict access to certain SC_TASK to users of various groups and/or roles. I have 2 scenarios that I am trying to achieve. One of which I have accomplished. I just need to be shown what I am doing wrong and what I need to do to rectif...
I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach? The Response SLA is set to STOP w...
Hello Community,I am trying to filter out the Configuration Items (CIs) with empty names in both 'Edit' Slush bucket and 'Add' button sys popup window of 'Affected CIs' related list. I am able to use the 'Default filter' from the List control of the ...
Hi Everyone,Is there any way to display the Business Elapsed Time in Hours only, as an example:Instead of: 2 Days 3 Hours 14 MinutesIt would show this instead: 51 Hours 14 MinutesI just think that the way it is displayed at the moment is far too misl...
One of the stages in a Transfer Order is 'Delivered'. Looking through documentation, I am informed this status is only valid when the Field Services Management module is implemented. Does anyone know what actions need to occur in Field Services Manag...
Hi everyone, I'm working on the order guide to facilitate communication between HR, Help Desk, Facility Management and managers. In a case of an employee status change (promotion, change department...) HR submit a form that will trigger some task and...
both data policy and acl are server side.. both restricts access to data, what is the major difference between those? with examples pls?
I'm using the scripted api whoisoncall to return the current oncall person for a group successfully. We have a team that has multiple active rotas. So .... A particular Team has 2 rotas we'll call this "A_TEAM" ROTA_1 has users A,B,C,D in a rota for ...
I found that when the incident ticket is closed by user/caller other than system, the closed_at and closed_by fields are not being populated. Found a solution to write a UI action to update these fields. However, I need to update all older records as...