Accept Risk Button in problem form - How to show Complete & Resolve UI action if Risk Acceted ?

[ads]

Hi All,

I have requirement the below requirement,

if a Problem is setting to Risk Accepted the state will be set to Resolve instead of Closed & the complete button(UI action) will be availble in the resolve state to close the Problem record.

I deactivated the property which is called in a business rule - problem.acceptrisk.move_to_closed . after deactiving the system property the state is going to the Resolve state, but the Complete UI action is not showing to close the problem.

Please help me on this. 

@Ankur Bawiskar 

@Aman Kumar 

@Jaspal Singh 

@Sandeep Dutta 

@Maik Skoddow 

[Harish KM]

DId you check the condition on Complete UI action button? You need to change the condition as per your requirement

[ads]

Hi @Harish KM ,

Thakns for your response. Can you please let me know what will be the UI action condition that will not affect any other functions.

[Harish KM]

Hi remove the existing condition and put this

current.state == 6; //6 is the choice value of resolved state . The close button will be visible only when this state value matches

[Aman Kumar S]

Hey,

If you look closely the complete UI action, there is a condition call to a script include:
new ProblemStateUtils().canComplete(current);

In this function it checks, if resolution code is Risk accepted, then it won't show the UI action, so it is an expected behavior OOB

problemGr.resolution_code != this.RESOLUTION_CODES.RISK_ACCEPTED

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂