Activity Stream - Additional Comments

Mohamed Rahim1
Giga Contributor

‎03-09-2022 06:14 AM

Users with no role can't view the activity stream, and this is needed for approvers to be able to read additional comments and add comments too.
So to fix this i created to ACLs to allow anyone with SNC_internal to read & write on SC_Req_item.additional comments
they were able to view the activity stream and read the comments but not post any!

my question is why is this happening?

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Maik Skoddow
Tera Patron
Tera Patron

‎03-09-2022 06:26 AM

Hi

due to license reasons, a requestor (user with no licensable roles) is only allowed to add additional comments to RITMs he has created or he is referenced at the field "requested for".

Before you break down these restrictions, you should consult with your ServiceNow sales rep.

Kind regards
Maik

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