Activity Stream fields not matching Activity Section fields

Mike McCall · ‎06-02-2015

I'm seeing an issue with the fields that are appearing in the UI14 Activity Stream (on Eureka Patch 7).

For example:

We are using [task].[state] (labeled "Status") on Incidents, so we have customized the Activity Section formatter to display changes to that field.
However, the Activity Stream is only displaying changes to [incident].[incident_state] (labeled "Incident state").

The Wiki leads me to believe that the Activity Stream should pull whatever fields you've configured for your Activity Section: http://wiki.servicenow.com/index.php?title=Using_Lists#Displaying_Activity_Streams

Does anyone know exactly how the system determines which fields to include in the Activity Stream?

postwick · ‎06-25-2015

In Fuji there are various System Properties such as glide.ui.change_request_activity.fields, glide.ui.incident_activity.fields, etc.

One for each table relevant to Activity formatters/streams. Maybe in Eureka the Activity Stream doesn't use these properties, but in Eureka it does. I'm on Fuji and the stream matches the formatters.

View solution in original post

Mike McCall · ‎06-10-2015

Hakan, just to confirm, are you talking about the "Activity Formatter" for a table that is displayed on a single record's form view?

My issue is with the newer "Activity Stream" that shows in a list view, so I want to make sure we're not talking about two different things. (I'm also open to suggestions of clearer/more correct terms for both of those concepts, hah.)

Patrick Schult2 · ‎06-09-2015

I have noticed the same problem on our custom tables - the Activity Stream doesn't show ANYTHING - it's completely blank, even when there is an activity formatter on the form. I did try Hakan's idea about un-checking/re-checking the "All" box in the activity formatter filter, but it didn't seem to help.

It seems to work correctly on Task tables - it will show exactly what the formatter shows, even if the formatter is filtered.

What a head scratcher!

Mike McCall · ‎06-10-2015

Patrick, just to confirm, are you saying you don't see the issue I'm having when looking at the list-view Activity Stream of tables extended from [task]?

If you're only having issues with the Activity Stream for your custom tables, then you may be one step ahead of me!

Patrick Schult2 · ‎06-10-2015

That's right. On Task tables, the activity stream only shows what the activity formatter shows in BOTH the form and list views, which is the desired behavior, I think.

If I open the activity stream on a custom, non-Task table, the activity stream is completely empty, even if there is an activity formatter on the form. In the list view, I get a "Record activity will appear here" message.

On the form, and on the list:

Mike McCall · ‎06-15-2015

Ooh, yours looks fancier than mine. Are you on Fuji?