add clickable link in work notes for incident record.

[Vani14]

Hi,

When i post link in work notes its showing as a text. can anyone tell me how to write the code for cickable link in work notes.

[Vasantharajan N]

You can use [code] [/code] block to enter html responses in worknotes and comments

the below reference will add link to INC0000001. Please replaces the sys_id

[code] <a href="/incident.do?sys_id=<sys_id>">INC0000001</a> [/code]

Result

[Vani14]

Hi  @Vasantharajan N ,
i am new to service now did i need to write business rule for this?

[Vasantharajan N]

Are you manually adding the worknotes/comments OR automatically adding it to the ticket?

[Vani14]

users manually adding the worknotes and we are using integrations also at that time worknotes will update automatically.