Add KB Article link in notification

[Priya75]

Hi All,

I want to fetch the Kb article number from incident ,So there is a filed on incident form as  u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.

[Jaspal Singh]

Hi Priya,

You can do below.

1. Create mail script - getkblink

2. Code as below.

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here
	var kbis=current.u_knowledge;
    var getarticle = new GlideRecord('kb_knowledge');
    getarticle.addQuery('sys_id',kbis);
    getarticle.query();
    while (getarticle.next()) {
    var urlis = '/sp?id=kb_article&sys_id=' + getarticle.sys_id + 'table=kb_knowledge';
    template.print('<a href="' + urlis + '">' + gs.getMessage(getarticle.number) + '</a>');
	}
})(current, template, email, email_action, event);

3. Call the mail script in Incident notifications body in format ${mail_script:getkblink}

[asifnoor]

Hello Priya

you need a email script for this. Assuming notification is on incident table, create a mail script and call in the notification

${mail_script:get_kbarticle_link}

Mail script: get_kbarticle_link

script

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
         var attachLink = '<a href="' + gs.generateURL('kb_knowledge',current.u_knowledge) +  '">' + current.u_knowledge.getDisplayValue()+ '</a>';
         template.print(attachLink +  "<br />");
})(current, template, email, email_action, event);

Mark the comment as a correct answer and also helpful once worked.

[asifnoor]

Hello Priya,

Did you check the code that i have given. If want the link to open in a portal, just use the below code and it will work.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
         
          var attachLink = '<a href="' + gs.getProperty('glide.servlet.uri')+'/sp?id=kb_article&sys_id='+current.u_knowledge +  '">' + current.u_knowledge.getDisplayValue()+ '</a>';
         template.print(attachLink +  "<br />");
})(current, template, email, email_action, event);

Mark the comment as a correct answer and also helpful once worked.

[asifnoor]

Hello Priya,

kindly mark the comment as a correct answer if this code has worked for you.