Add link in info message

[alexm3]

Hello,

I have the following client script:

--------------------

function onChange(control, oldValue, newValue, isLoading) {

  if (newValue == '')

  return;

  if (newValue == 'ABC')

  g_form.addInfoMessage('Please see knowledge article KB0011111');

  else

  g_form.clearMessages();

----------------------

This script will add an info message at the top of the page when value is ABC. My question is, can I make the KB number as a hyperlink so that people could click on the KB number and be redirected to the its page?

Thanks,

Alex

[michal29]

Hello Alexandru,

Trough addInfoMessage i belive it is not possible.

I overcome this as appending the link to variable via scripting on the form.

[Ankur Bawiskar]

Hi Alexandru,

You can add a hyperlink in following manner in client side i.e Client Script

Query knowledge table and get the sys_id of the KB article and Knowlede Number

var sysId = //sys_id of the KB Article

var kbNumber = //KB article number

var knowledgeURL = 'https://yourInstanceName.service-now.com/kb_knowledge.do?sys_id='+sysId;

var urlString = '<p><a class="web" target="_blank" href="' + knowledgeUrl + '">' + kbNumber + '</a></p>';

g_form.addInfoMessage("Please see knowledge article "+urlString);

target = "_blank" will open the URL in new tab

target = "_self" will open the URL in same window

This will suffice. I had earlier used the same approach and it worked.

I hope this helps.

Please mark correct & helpful based on impact.

Regards

Ankur Bawiskar

[alexm3]

Ankur,

Thank you for your reply.

How do I combine your script with mine so that I can achieve what I need? I tried what you suggested and I'm getting some errors.

PS: I'm not very experienced with scripting.

Alex

[Ankur Bawiskar]

Hi Alexandru,

I just gave you a format for forming the URL.

You just need to replace the 2 variables i.e.

var sysId = //sys_id of the KB Article

var kbNumber = //KB article number

and also change the yourInstanceName to the instance you are using.

Rest all is same.

PS - Please mark it as Correct Answer if relevant.