Need to import data into requested item variables

[Sarah C_1]

Hi,

I'm looking for a way to import a CSV file to create new service requests/requested items.  The data in the csv file would be populated into the variables of the service request (currently a request for new Software to be approved for our baseline.)  The user is trying to save time by importing records instead of manually entering a large amount of software requests.  I'm familiar with importing data into a table via transform map, but variables aren't actually table fields, correct?  Is it possible to import data into variables without using a script to do it?  I don't know javascript.  

We're currently using London.

Thanks!

Sarah

[Pradeep Sharma]

Hello Sarah,

Please refer to Michael suggestion from the below thread.

Import REQ and Generate RITM

Edit: Here is the link Michael suggested in his response https://www.servicenowelite.com/blog/2014/2/6/request-generation-methods

- Pradeep Sharma

[Ankur Bawiskar]

Hi,

From what I could get from your question is you want to create RITMs & Requests for a catalog item which is already present in your instance and load the variable information in RITMs.

Sharing few links for help

Create requests from excel import

https://www.servicenowelite.com/blog/2014/2/6/request-generation-methods

Need to Create a Request and RITM through transform mapping

Regards
Ankur

[Ankur Bawiskar]

@Sarah C. 

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur