Hello. I get an error with "Glide Ajax" in a scoped application. It was output as follows in the system log. (I got this error in the service portal, but not in UI16.) ”Script: AjaxTest not found in scope: global, and HTTP Processor class not found: ...
Hi All, I have question wrt the process of incident. Here are the steps I want to drive through and please tell me the affected user information. Steps: 1. End User using Record Producer created an incident using 'Create Incident'. 2. ITIL user logge...
We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.Has anyone come across a setting...
Hi, On change form, There is a Conflict Status Field, whenever we click on Check Conflicts (ui Action under related links), currently we can see this display message under Conflict Status Field if any conflicts Now the requirement whenever under co...
Hey, Our Change Management Team would like a way to create a blackout that is for a business service offering. They would like the conflict detection to run on the Impacted Services/CIs section of the change record. For example we might not want anyt...
Hi Everyone, In the list view of a table when I do configure --> List layout and select the columns what to be shown, it is not reflecting globally. When I impersonate other user, I see unwanted columns also. Also, it is showing this below message: ...
Hi All, i have created the custom table 'u_exceptions' table in this table we have 'u_reevaluation_date' field so now the schedule job will run every day, where u_reevaluation_date is 7 days from today. When that happens, the Scheduled Job should mak...
Good Morning, Please can someone advise, within the Agent workspace incident view we would like a few sections auto minimised as they are not always used and just an extra step in workspace agent for the SD member to fill out/scroll through. Can you ...
Approval from manager in flow designer.I am having one variable in catalog item as request_type inside that I am having few choices/category. When user select project create and project modify then only he will ask for approval and the once approved ...
If Logged in user is belong to one of the group "RMA Approvers" or "Network" then that records only need to be display to that logged in user, not display all available records. i have created ACL,not working.
Hello, I have an async business rule which splits an array from a field and creates multiple records according to array length using for loop. This is working fine. However, records are inserted at once without any delay. I wanted these inserts to ...
we have this code in the server script of a widget. This will do - when a approver rejects the request he will type some message and this is assigned to work notes and comments. But the issue is sometimes(may be like once in 10), work notes and com...
HI all, I need to add SLA field to the incident and task_Sla tables . I tried by adding sla field to Task_sla but it's not showing anything. Any solution. thank you
Hi, How to get the number of open tickets assigned to the current assignment group and have to display a message like-"The assignment group has (this number of)tickets open"? Regards, Akhil
I have a requested item that has a requested for variable. It's set to default to one certain user because no others are able to access this catalog item. The problem i'm having is the request summary screen is defaulting to ME after I submit the r...
