Forum Posts
User has to submit only 'one request' for only that particular 'one day'
Hi All, Need suggestion on this one requirement. That user has be restricted to submit multiple requests. He has to submit only one request for particular one day. we are having three fields on the form 1- Requested for 2- Company 3- Additional In...
Resolved! To create new field, field type should be "HTML Script"
Hello!, I have a requirement of creating new field, field type should be "HTML Script". HTML Script field will be using in while configuring "e-Mail Notifications" similar type of field I have to create on custom table. While creating a new field "H...
Resolved! To restrict entering null values in JSON object
I have created a Script Include method to fetch fields and corresponding values of a user record from User table. I am trying to build a JSON object for the records without an empty values. I am getting JSON object output with null values as well whi...
How to test catalog in service portal and catalog task state should be closed using ATF
Hi, I have created catalog item and also workflow is attached to create catalog task but after that i want to closed catlaog task state to closed complete and also validate RITM is also complete or not. Below are the steps which i created. I do now i...
Resolved! Requested Item should go to assignment group manager for approval and then generate the catalog task
Hello All, Can anyone help me to review the simple code that i have written to fetch the assignment group manager to approve the requested item and then it should generate the catalog task? I am using Approval User activity and have written below cod...
How to sum of duration field
Hi Team, We have have custom choice field called substate which has different value.I have defined metrics to run on this field. This is for Incident table the substate value is caller, vendor, customer. so I have to calculate time for each value ...
Resolved! Price issue
Hi, When i submit the request only one particular user getting price in different currency remaining all users submitted the request and the price is in dollar.Why particular user facing the issue?Please help.
Resolved! How to make additional comments and attachment visible to an end user on the portal, if the ticket is raised by fulfiller ?
Hi All, We have one ticket as such where an end user unable to upload attachment as well as add additional comments , What can be done fir this? Thanks in advance! Ujjwala
Resolved! How to Make a Variable Non-Mandatory?
Hello, I have a Catalog item that is using a Variable set containing two variables 1) Requested By - Mandatory on Variable Level 2) Justification - Mandatory on Variable Level I have to make these two variables non mandatory on one of the catalog ite...
Resolved! Mail script: convert sys_id in event parameter to manager email address
Hi all,I have a mail script for a mail notification where the event.parm1 refers to the sys_id of the user. Now I would like to use that data to add the *manager's* email address to CC.What I did so far:var gr = new GlideRecord('sys_user');gr.get(eve...
Hide Shipping address filed
We need to hide the shipping address field from checkout page. We tried it by unchecking the checkbox present in Cart layout but through that shipping address is updated to read only but still visible to user. Please provide your suggestions that how...
How to create ACL on Extended fields
Hello All, I got a requirement to set one field on the form to readable state for specific user role on the child table , to create write acl on that particular field could see that the field is extended from parent table. Ex: Child table : Workpla...
Collapse/ expand container variables in Service Portal Custom Widget
Hi all, We have a requirement to collapse/ expand container variables in Service Portal as in native view. Please let us know if anyone has implemented the same in Service Portal Custom Catalog Item Widget. Note: Customer does not accept the solut...
Resolved! Auto creation of Catalog tasks
Hi, I have a requirement to create catalog tasks based on a list collector variable i.e Requested for. I was successfully able to auto-create the catalog task after submitting the request. I followed the below reference-https://community.servicenow.c...
