Hello Community, I have this UI action that appears on the change task form and when clicked, it shall change the phase to Quality Approval. Now, this works, when an 'admin' user clicks on it, but it doesn't work for an 'itil' user and I don't unders...
Hi All, I have a scenario where when there are child incidents associated with a parent incident.When teh child incident is opened,a message should be displayed "There is a parent incident INCXXX" Incident number should be a hyperlink and onclick it ...
I would like to copy below fields from Incident Record Short DescriptionDescriptionAssignment groupConfiguration ItemCategoryPriorityImpact Urgency Please help
Hi, There is reference field which refers an application table which contains value as 'ABC XYZ'. So when a user selects a value from that field, the reference field should display value as 'ABC'. It should display values without 'XYZ' keyword. Is it...
Hi, Kindly help me in updating task work notes through workflow . Scenario : 4 SADB record is being created through workflow. and we are fetching those records and need to update in task worknotes. Below is the script var gr = new GlideRecord("u_s...
Hello, Long story short; We've already configured Microsoft AD Spoke according to docs, but keep getting Authentication failure with user when testing Flow. I've already tried 'Test Credential', and this turns out to be validated; However, when tryi...
Hello All, I have created custom field with integer type on problem form, I want to show related incidents count on that field when user is checking on problem.list view, Is there any way I can achieve this ? I tried with display business rule, but t...
Hi All, I have below requirements regarding styling. 1) I have created a select box type variable in record producer. Now requirement is to show its options/choices as bold in service portal and other UI too. Tried g_form.getcontrol('request_type').s...
Hi all, Please guide me on how to send data from the custom tables to other application, using the web services / REST API. Requirement is to send some of the fields information from the custom tables in a JSON Format on a weekly basis(Every friday...
Hi All, I have parsed the .ics file and got the below DTSTART values. How can this be converted to a date\time value as I need to store this DTSTART value in a custom field on SNow.
How to add "Sort Icon" on the table header and sorting to do be done when clicked on it in service portal. Attaching the screenshot below. @Ankur Bawiskar @Pranav Bhagat
new GlideDateTime().getDate(); this is giving complete date in" YYYY/MM/DD" format, I want only month and year in "MM/YYYY" this format .....what is script for this
what is the use of job context in schedule item?
Hi all, I need to delete custom table records after 1 year from closure if the work note does not contain few keywords such as 'abc', 'xyz' etc. I am unable to query on work_notes field as its a journal input field. How to add OR conditions in work...
The situation: We have two email aliases (alias1@xyz.com, alias2@xyz.com) that we use for our requesters to send email requests to which are automatically forwarded to our Instance's email address to create Incidents. The incident is auto assigned to...
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