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Resolved! Why does my UI action work for admin, but not for itil user?

Hello Community, I have this UI action that appears on the change task form and when clicked, it shall change the phase to Quality Approval. Now, this works, when an 'admin' user clicks on it, but it doesn't work for an 'itil' user and I don't unders...

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Linda6 by Mega Guru
  • 1006 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to truncate a value?

Hi, There is reference field which refers an application table which contains value as 'ABC XYZ'. So when a user selects a value from that field, the reference field should display value as 'ABC'. It should display values without 'XYZ' keyword. Is it...

User205031 by Tera Contributor
  • 1206 Views
  • 5 replies
  • 0 helpfuls

Upadte worknotes through workflow script with 4 record numbers

Hi, Kindly help me in updating task  work notes through workflow . Scenario :  4 SADB record is being created through workflow. and  we are fetching those records and need to update in task worknotes. Below is the script var gr = new GlideRecord("u_s...

Laxmi18 by Tera Expert
  • 738 Views
  • 2 replies
  • 2 helpfuls

Resolved! Microsoft AD Spoke: Authentication failure with user

Hello, Long story short; We've already configured Microsoft AD Spoke according to docs, but keep getting Authentication failure with user when testing Flow. I've already tried 'Test Credential', and this turns out to be validated; However, when tryi...

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AdrianHolm by Tera Guru
  • 1127 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to show related incidents count on problem list view?

Hello All, I have created custom field with integer type on problem form, I want to show related incidents count on that field when user is checking on problem.list view, Is there any way I can achieve this ? I tried with display business rule, but t...

Ujjwala1 by Tera Contributor
  • 2704 Views
  • 8 replies
  • 2 helpfuls

Resolved! make select box options/choices bold in Service portal.

Hi All, I have below requirements regarding styling. 1) I have created a select box type variable in record producer. Now requirement is to show its options/choices as bold in service portal and other UI too. Tried g_form.getcontrol('request_type').s...

Bushra2 by Tera Contributor
  • 1205 Views
  • 3 replies
  • 2 helpfuls

How to send data to third party application from servicenow.

Hi all,   Please guide me on how to send data from the custom tables to other application, using the web services / REST API. Requirement is to send some of the fields information from the custom tables in a JSON Format on a weekly basis(Every friday...

Balaram7 by Kilo Sage
  • 1788 Views
  • 2 replies
  • 1 helpfuls

How to query on work notes

Hi all,   I need to delete custom table records after 1 year from closure if the work note does not contain few keywords such as 'abc', 'xyz' etc. I am unable to query on work_notes field as its a journal input field. How to add OR conditions in work...

Using Aliases to Auto Reply to Inbound Email Actions

The situation: We have two email aliases (alias1@xyz.com, alias2@xyz.com) that we use for our requesters to send email requests to which are automatically forwarded to our Instance's email address to create Incidents. The incident is auto assigned to...

TStark by Kilo Sage
  • 1526 Views
  • 4 replies
  • 1 helpfuls