UI Action script to close child incident.

[Tara16]

Hi All,

I wrote code in UI actions to close child incidents but it is not working. Can someone correct this code. It is given below.

function demoChildClose()
{
var answer=confirm("Do you really want to close child incident?");
if(answer==true)
{
gsftSubmit(null, g_form.getFormElement(), 'sys_demoaction');
}

var gr =new GlideRecord('incident');
gr.addQuery('parent_incident',current.sys_id);
gr.query();
while(gr.next())
{
gr.setValue('state', 7);
gr.update();
}
action.setRedirectURL(current);
}

Thanks

[Mahesh Kumar3]

Can you try like this:

function demoChildClose()
{
var answer=confirm("Do you really want to close child incident?");
if(answer==true)
{
gsftSubmit(null, g_form.getFormElement(), 'sys_demoaction');
}


if(typeof window == 'undefined')
   runServerCode();

function runServerCode(){
var gr =new GlideRecord('incident');
gr.addQuery('parent_incident',current.getUniqueValue());
gr.query();
while(gr.next())
{
gr.setValue('state', 7);
gr.update();
}
action.setRedirectURL(current);
}
}

EDIT:

Refer this URL:

https://servicenowguru.com/system-ui/ui-actions-system-ui/client-server-code-ui-action/

Regards,

Mahesh Kumar

[Ankur Bawiskar]

Hi,

Follow the syntax from Mahesh.

Adding to his point you need to set the Close code and Close notes field while closing INC since those are mandatory while closing INC

gr.setValue('state', 7);

gr.setValue('close_code','Solved (Permanently)');

gr.setValue('close_notes', 'Closed from script');

gr.update();

Regards
Ankur

[Tara16]

Thank You Both for help. But still child incidents are not closing.

[Mahesh Kumar3]

Can you add some log statements and check the logs if server scripts are executing at all.

Also, can you please check if there are any data policy or Business Rule which prevents close due to certain reasons?

Regards,

Mahesh Kumar