Add manager's approval for standard change request

Varsha A
Tera Contributor

Hi all,

i have requirement to add managers approval for standard change request.

Please help me in detail with minimum steps.

Thank you.

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Varsha A 

 

Standard change never need the approval not sure why you want. You can add approval on standard change template.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Varsha A
Tera Contributor

Hi Atul,

 

Thank you for quick reply,

yes, standard changes are pre-approved changes, but my higher authority want manager's approval, so at least need to understand how much easy or complicated  to add approval.

 

Thank you.

 

 

Hi @Varsha A 

 

You are breaking the foundation but as it is client so here you go.

 

Here is OOTB FLow

LearnNGrowAtul_0-1705603784738.png

 

in this add the change approval policy like we have in Normal change and your work done.

LearnNGrowAtul_1-1705603815784.png

 

LearnNGrowAtul_2-1705603824959.png

BUt issue is OOTB you need to update the state transition as well, like you need to add

New - Assess - Schedule

LearnNGrowAtul_3-1705603882093.png

 

Also if change manager reject change, need to build the logic for same as well.

 

efforts are more and testing also take more time. 

SO , evaluate and then take decision.

 

Instead of this, create a task and assigned to change manager in New state and until that task closed, don't move the change to schedule state but again need a validation and update in Flow. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul,

 

Thank you for the efforts, i tried with your solution, and i could generate manager approval using change approval policy, that is find, but where i am getting issue like states(state transition) of changes and directly moving to new to schedule state and it does not care about whether approver is approved or not.

 

Also i want that all ui actions visible for standard change e.g request for approval and also states in dropdown so i can do state transition one by one.

if you can help on that particular part that would be helpful.

 

Thank you