Add multiple CI's to a Change Ticket

[nortonxnorris]

We have regular patching which involve around 100 CI's. What is the best way to add/associate the CI's to my change ticket?

[AdityaTW]

Use the Affected CI related list.

[nortonxnorris]

Thanks Aditya.

I am trying to get 200 CI's added to the affected CI's list. Wanted to know if there is an easier way for our end users to do so, without picking 200 from the slushbucket.

[AdityaTW]

Hmm ... this is tough, if you have a clear and consistent relationship among those CIs, you could write a script to auto populate the affected CIs.

[carl_hensley]

If the patching cycle is unique to specific devices, I'd suggest creating a new patching table.   On this table I would create different patching types, for example apply patches to win 2008 o/s, apply oracle patches etc.

then I would add a reference on the cmdb_ci (or perhaps cmdb_ci_hardware) table to this new patching table.   This reference field may have to be a glidelist if it is possible for more than one patching type to be associated with the CI.   Then update your CI's to add the associated patching types.

Once that is in place you could create a special change type for patching.   on that change create a reference to the patching type, when selected, you could have a script that adds the CI's of this patching type to the change...

Another alternative, maybe to use the CI certification plugin and use the certification to assist with which CI's require patching.