Add multiple email addresses to List Collector on Service Portal/Catalog

[Mairvette Tuck1]

Hello.

Within a catalog item, we have two fields. One is for the user's name the other for their email address.

I've used the table 'sys_user' for both fields. When the user's name is populated, I have it automatically adding their email address to the specific email field, both with 'List Collector' as their variable type.

Issue I am having, is if multiple users are added to the User field, no email address (even previously displayed for the first user) will be displayed. How do I get each additional email address to be displayed in the List Collector / email field?

[Mohit Kaushik]

oops give it var instead of int. Sorry my mistake.

[Mairvette Tuck1]

Okay. updated that. Get this now:

[Mohit Kaushik]

Sorry My bad, I was not using any editor while writing the script so it is throwing errors which is not in code . But the comment,

you can use the fresh script as shown below

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    //Type appropriate comment here, and begin script below
    var ids = g_form.getValue('users_add').toString().split(','); // to get the comma separated ids.

    var emailids = '';

    var user;

    for (var i = 0; i < ids.length; i++)

    {

        user = new GlideRecord('sys_user');

        user.query('sys_id', ids[i]);

        user.query(myCallbackFunction);

    }



    function myCallbackFunction(user) {

        if (user.next())

        {

            if (emailids =='')

            {

                emailids = user.email; // for first record

            } else {

                emailds = emailids + ',' + user.email; //if multiple records

            }

        }

    }

    g_form.setValue('email_address_add', emailds);

}

[Mairvette Tuck1]

getting this error now:

[Mohit Kaushik]

can you try running this in native UI first. I want to know if this code is working or not. If yes then we can modify it for portal as well.

Please confirm