Hi All, I have requirement to make attachments Private/Public for example on an incident, analyst want to make 1 attachment as Private and not visible to end user out of total 4 attachments so I need ability to mark each attachment to Private or publ...
Someone has typed a credit card number into the customer visible notes field on a service request task. We'd like to remove it, either by amending or deleting the note. I've tried following the instructions in this community post: https://community.s...
Hello All, I want to add default filter "Active = true" on sluch bucket in related list (edit members) on sys_user_group table, Can somebody help me to how to add. I have gone thorugh many questions on community nothing worked. I have been gong thr...
Hi, Can help me, what is wrong in script, it is always returning false.
Hi I have a situation where I pass a GlideRecord to a cutomer-defined function to perform some check.In order to avoid the customer to mess with the GlideRecord (intentionally or uninitentionally), I would like to make the GlideRecord read-only befor...
Dear all, Learning servicesown from scratch and browsing a lot of info around but feel some are not update or not corresponding with my london instance. I have read something aroun what is the pause condition for Incident SLA, some say Waiting, some ...
I'm working on a scoped application where I created a table that has a field named model that is a type of string and has the several choices set with a sequence for example they are set to C2, C4, P5, P6, I7, I8 in order from 0-5. I have a record p...
Hi Friends,I am facing issue w.r.t. UI Action button visibility on Service Portal , however same is visible in nav.do. Please refer the screenshot below.Service Portal: Cancel button not visible.Nav.do : Cancell button visible.
Hi community, I'm on a lost concerning how to populate a reference field on a record producer.I've searched in the communities and found many posts concerning this and tried to follow some of them but nothing seems to work. Situation: I've got a...
Hi Experts,I am working on retrieving the required info for the RITM using scripted REST API but I am getting "Script Evaluation Exception" for invalid/unknown RITM number.Here is the input and output for the valid RITM number[INPUT]{ "sysparm_req...
Good Morning, I am trying to automate some tasks on ServiceNow which include users getting added to groups etc. What I have done is created a new workflow that a new user can access the portal and request access to a group. This then goes through the...
Can the radio button display on the template or maintain items module, change from being text on top radio button on bottom to a horizontal layout, so that the radio button lays just to the right of the question? This is what we want This is what we...
Is there a way to record a hardware models end of service / end of life date? I can't see anything obvious under the hardware model record/form, I looked at Contracts but the dates for specific models are different so that would require a lot of di...
Hello everyone, I'm having an issue creating a workflow with Flow Designer. Our client has an Order Guide active in the service Catalog for onboarding a new employee. They now want to have an automated process that creates tasks based upon the opti...
I want to take a backup of the Workflow in Service Now but the problem is it doest not take the backup of the Table and its Structure with its respective form.Can anyone help me with how can we back up the tables and its stucture????