Email Log retention or duration in the system
Hi All, How long does the email logs remain in the system. ?is it one month or 1 year, is there any duration ?
Forum Posts
Resolved! How could I create a dynamic scheduled report with dynamic recipients?
To simplify what I'm asking, imagine a list of task records with different users set as the "Assigned to". Now imagine a dynamic report that shows each user the subset of task records where they themselves are the "Assigned to". I need a way to have...
Insert or Ignore records (Import Set)
Hi SNow community,Having some issues trying to upload some records based on a Transform Script, if the record exists it needs to be ignored but if doesn't exist it should be created.Note: The transform map doesn't have any coalesce field (true). (fun...
Resolved! How do you get rid of the "Tours" Service Portal Menu Item?
I have 1 Guided Tour setup on my Service Portal that auto starts. To do this I had to enable the "com.snc.guided_tours.sp.enable" System Property. This property also adds the "Tours" Menu item to the Portal. Disabling the system property above remov...
Logout from service portal doesn't workk
After logging out from service portal the page gets redirected and logging back in automatically. Once i clear my cookies, this works good. This is happening for admins and all users. Thoughts?
Resolved! Database and the difference between ITSM and ESM?
Hello, Can someone tell me what type of database ServiceNow use and what are the differences between ITSM and ESM?
Having Issue with Service portal page URL
I am facing issue in service portal URL while i was changing URL manually irrespective of control page is redirecting to other page which wouldn't happen as per my requirement. Example:- https:dev1234.service-now.com/al?id=al_home id=al_home is servi...
Rich Text variable - Service Catalog
Hi all, I am using rich text variable to display a link. Clinking on the link navigates to the given url in the same page. I want it to open in a different page. Please help me how to achieve this in rich text variable. Thanks in advance, Vinu
Resolved! ACL not working: no write/create if Parent Closed/Canceled?
I thought I was trying to make a very basic change on our incident_task table, namely: it should not be possible to create or edit incident tasks if the parent incident is state: closed or canceled. To that end, I went to the incident_task table and ...
Resolved! How can I print out the message in the system log and in the requested item?
Hello, I am new to ServiceNow, and I am trying to solve this task. So far, everything is going well the only point I cannot implement. The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the us...
I want to standardize the color of each status/state on dashboards across the task table. Currently just on 1 tab of our DB "work in progress" is represented by 4 different colors.
I want to standardize the color of each status/state on dashboards across the task table. Currently just on 1 tab of our DB "work in progress" is represented by 4 different colors. New/Open - purplePending - orangeWork in progress - blueOn Hold - yel...
Resolved! Assign the catalog task automatically when it gets closed
Hello, I am having requirement As an IT fulfiller I want to close an opened task in one click and to have my name automatically applied on "Assigned to" field if it is empty. Here the Assigned to should be filled in automatically when closing the sc_...
How to open widget in new window using UI action
Hi I want to open my widget into new window using UI action rather than a pop -up . Can anyone help me to get this issue resolve.
Asset Tag population: Whenever we are creating a new record on [alm_hardware] table, Asset tag should automatically Populate.
Hi, I have a below requirement: Whenever we are creating a new record on [alm_hardware] table, Asset tag should automatically Populate. * Asset Tag population1)When the Asset is created manually or through bulk update, once the Asset details is submi...
