Hi Guys, I can vaguely remember when we implemented ServceNow, that there was a feature whereby when you create a new Change Request - that in the field boxes - you could have a hint or similar - generally in a light grey. Once you click on the box, ...
Morning! Looking for assistance with a script (Background script) that will allow me to update multiple assignment groups at one time. I need to query the task table so that I can find all records assigned to assignment group X, and then reassign ...
Hello, We have created a Transform map in which we have put Coalesce on the Asset table field "Serial Number", But whenever we are trying to index the field it is not getting done as we have tried multiple times, got a pop up like indexing has been s...
I m having a custom table which i set as a reference for one of my dropdowns(Reference field made as dropdown). Is there a way where i can set the order in which the order would be displayed in my dropdown?In my dropdown, records are being displayed ...
Hi Friends, Appreciate your comments on how could we manage incidents flowing through more than one resolver groups. Consider a scenario like below: - An incident is created in ServiceDesk - That should be resolved by multiple groups namely System Ad...
I have requirement to display a hyperlink embedded into the text for checkbox type variable that is defined on a catalog item. I was able to get the link to show using an onLoad script as follows: function onLoad() { $$('label').each(function(i){ ...
Hello, I'm having an argument with a UI action I've created. It's a simple request: click this button to set the value on some fields. It works except for one of the fields returns blank and what it's supposed to do is get a value from a field on t...
var text=[]; text = new GlideRecord("sn_hr_core_hr_tasks_per_case_type"); text.addEncodedQuery("u_task_visibilityLIKE" + topicCat + "^ORu_task_visibilityISEMPTY"); text.addQuery("u_generation_type", "manual"); text.addNullQuery("u_auto_group_pref","t...
HI All, I have a requirement as below. For multiple Record Producers(Create Incident), I want Category and Sub Category to be set as default (during OnLoad) based on the Record Producer. For Example - If the Record Producer is "Create Incident for De...
Hi guys, I'm struggling with the requirement of allowing ITIL users (role = ITIL) to be able to edit the "category" field on closed incidents. Any help would be much appreciated. So far, I have done the following without success: 1.- Modify the OOB...
Hi , I have a query ,How can i send notification to manager of 'assignment group' of application if 'owned by' user account is inactivated under application(cmdb_ci_appl) table. Thanks .
We are looking at using the mobile app for scanning assets to help our staff easily find these and manage them on site. I have been able to get this set up and the scanning is working; however, we have noticed that when scanning from the Hardware Ass...
I have a catalog item with a list collector of various software packages. The User can select any number of software packages to be granted access to and the idea is even though everything comes through under 1 RITM, the workflow has a loop in which ...
I'm trying to figure out how to get SAML deep links to work in a shared instance (Fuji) where the multiple provider plugin is active.ScenarioAn instance has three multiple providers configured. Users should receive an email with links to content in...
We have certain tables that are filling up the Deleted Records [sys_audit_delete] table.report_stats_executionsreport_executionswf_commandetcWe don't care about these tables in Deleted Records [sys_audit_delete] table. They don't have "Audit" true ...