I have a Catalog Item called "Employee Onboarding". The first step in my workflow is a group approval. I'd like to send out the approval notification request with the name of the new employee in the subject line. The variable on the requested item i...
Hi All, For 1 change request, Workflow is stuck at wait for condition .After approval it should move to Implementation stage .But it's still in Approve state.I can see it is working fine for other change request in DEV instance . Could you please hel...
I need to deactivate the users who have not logged it for the last 60 days. The system should check for it everyday at midnight and deactivate the users. @asifnoor please reply.
Dear all, I want to find document about Starter Stories & Story Tests of ITSM and ITOMS applications list. If you know please show me. Thank you very much. Regards, Nhi.
I have a fiels label Description but I created a client script to change label to Business Justification. Is there a way to add the help icon dynamically to the client script?
Hi, is there any way to paste screen shots into the incident / service request form while creating ticket ? Lot of cutomers are asking about this feature on our side. How have you handled this apart from attaching the document?
Hi All,Please help me to change the hint (tool tip text) on the inherited field. Just take an example of the "priority" field of "task" is having some hint which I need to change on "problem" form.I think we can't use dictionary override in this ca...
Hi, I want to set the following fields mandatory AT ALL TIMES for ALL incident records: (however, 3 of the fields are used on other tables which we DO NOT want to impact, what override method can we use to make these mandatory only for Incident?) -...
Hi, How to add more columns here -closed date, Created By, Opened By
Hello,I'm looking for help on how I can find a whole word within a string using a before business rule. Basically here's my scenario:If the word "test" is in the short description field the business rule needs to run. I am not able to get it to only ...
Hi Team, I am trying to redirect the page to a specific catalog( custom catalog)when we click on create request button on the Agent workspace. As we have oob button script it is redirecting to the service catalog. If we change the code to a specifi...
Is there a way to get incident details by case number using REST API?I only see once can provide incident/{sys_id}, I was wondering if there is any thing like incident/{case-number} instead. Also, one can see that GET incident?number=xxx is present, ...
HI friends, I want to trigger a workflow from inbound action. Can some one give me the lines of code plz. https://community.servicenow.com/community?id=community_question&sys_id=ffc5c721db1cdbc01dcaf3231f9619b6 i seen this link, but i am doubtful th...
I added two states draft and work in progress as the process given in Add a state to the change state model in my case the first step is draft and second state will be work in progress after that there are other states i have to do in a way that ...
Hello,I am wanting to increment a field by one in a UI action that I am using. I think I need to write this in my UI action something similar to:current.u_number = getNextObjNumber();However, I don't want the next object number as this will just give...
