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Resolved! Using RITM Variable in Approval email notification

I have a Catalog Item called "Employee Onboarding". The first step in my workflow is a group approval. I'd like to send out the approval notification request with the name of the  new employee in the subject line. The variable on the requested item i...

Joe Taylor by Giga Guru
  • 5163 Views
  • 10 replies
  • 4 helpfuls

Workflow stuck at wait for condition

Hi All, For 1 change request, Workflow is stuck at wait for condition .After approval it should move to Implementation stage .But it's still in Approve state.I can see it is working fine for other change request in DEV instance . Could you please hel...

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_bhishek by Tera Guru
  • 4592 Views
  • 7 replies
  • 1 helpfuls

Resolved! Deactivate users not logged in for last 60 days

I need to deactivate the users who have not logged it for the last 60 days. The system should check for it everyday at midnight and deactivate the users.   @asifnoor  please reply.

Gagandeep2 by Mega Contributor
  • 3658 Views
  • 3 replies
  • 5 helpfuls

Resolved! How to add hint dynamically to the label.

I have a fiels label Description but I created a client script to change label to Business Justification. Is there a way to add the help icon dynamically to the client script?

hsingh by Mega Contributor
  • 5092 Views
  • 8 replies
  • 0 helpfuls

Resolved! how to change the hint on inherited field in service now?

Hi All,Please help me to change the hint (tool tip text) on the inherited field. Just take an example of   the "priority" field of "task" is having some hint which I need to change on "problem" form.I think we can't use dictionary override in this ca...

pritam38 by Kilo Contributor
  • 4943 Views
  • 7 replies
  • 6 helpfuls

Resolved! Dictionary Override

  Hi, I want to set the following fields mandatory AT ALL TIMES for ALL incident records: (however, 3 of the fields are used on other tables which we DO NOT want to impact, what override method can we use to make these mandatory only for Incident?) -...

Community Alums by Community Alums  
  • 4220 Views
  • 6 replies
  • 11 helpfuls

Script to find whole word within a string.

Hello,I'm looking for help on how I can find a whole word within a string using a before business rule. Basically here's my scenario:If the word "test" is in the short description field the business rule needs to run. I am not able to get it to only ...

dfry123 by Mega Expert
  • 8058 Views
  • 7 replies
  • 4 helpfuls

Agent Workspace- Create Request Button

Hi Team, I am trying to redirect the page to a specific catalog( custom catalog)when we click on create request button on the Agent workspace. As we have oob button script it is redirecting to the service catalog. If we change the code to a specifi...

Sreedhar3 by Tera Contributor
  • 1830 Views
  • 3 replies
  • 1 helpfuls

REST API : Is there a way to get incident details by case number

Is there a way to get incident details by case number using REST API?I only see once can provide incident/{sys_id}, I was wondering if there is any thing like incident/{case-number} instead. Also, one can see that GET incident?number=xxx is present, ...

rush1 by Kilo Contributor
  • 25735 Views
  • 5 replies
  • 12 helpfuls

Resolved! Trigger a workflow from inbound action

HI friends, I want to trigger a workflow from inbound action. Can some one give me the lines of code plz.  https://community.servicenow.com/community?id=community_question&sys_id=ffc5c721db1cdbc01dcaf3231f9619b6 i seen this link, but i am doubtful th...

Indup by Tera Expert
  • 2507 Views
  • 9 replies
  • 1 helpfuls

Resolved! how to Add a state to the change state model

I added two states draft and work in progress as the   process given in   Add a state to the change state model in my case the first step is draft and second state will be work in progress after that there are other states i have to do in a way that ...

suprakash by Giga Expert
  • 6953 Views
  • 23 replies
  • 10 helpfuls

Incrementing a Number

Hello,I am wanting to increment a field by one in a UI action that I am using. I think I need to write this in my UI action something similar to:current.u_number = getNextObjNumber();However, I don't want the next object number as this will just give...

Invoke by Kilo Contributor
  • 3997 Views
  • 5 replies
  • 4 helpfuls