Add non-ITIL users to a group watch list so they can see incidents in a simple list on the portal

[Sam31]

Hi All,

I've created a simple list widget on the portal of my ServiceNow instance. The simple list is set to show any live priority 1 (critical) incidents. I need this list to be available for any non-ITIL users that are in a specified group. Since the watch list dictionary points to the sys_user table, I have created a new dictionary which points to the sys_group table. This is called u_group_watch_list.

I can now add groups to the group watch list but I need to configure a business rule(?) to allow users within a group that is in the group watch list to read an incident. 

I took some inspiration from this thread: https://community.servicenow.com/community?id=community_question&sys_id=b2378b29db1cdbc01dcaf3231f96...

I couldn't follow the thread to completion as they had other business rules and different configurations. 

Is anyone able to advise what I need to do next?

Thanks!

[Sam31]

Hi David,

Thanks for the reply. I've added what I think is right which is shown below:

The error on line 13 reads the following:

Is it clear to see what I've done wrong in this case?

Thanks.

[Dubz · Accepted solution]

Sorry, my bad, the sys id in your or condition needs to be enclosed by the same sort of quotation marks! change to this:

current.addOrCondition("u_group_watch_list', "CONTAINS", "sys_id of P1Notifications group");

[Sam31]

Thanks David,

This has worked!