Add users to the watchlist through a workflow

[rachelconstanti]

I have a need where I need to add 3 users to the RITM watchlist of one catalog item.
I would like to do this through the workflow if possible.

Any way to accomplish this?

Thank you,

Rachel

[SanjivMeher · Accepted solution]

In the workflow, you can use SetValue activity to set the watch list. Or use runscript, if you have to script and assign users to watchlist.

Also if it is a new catalog, the recommendation is to use flow designer since ServiceNow will not provide support for workflows.

[SanjivMeher · Accepted solution]

In the workflow, you can use SetValue activity to set the watch list. Or use runscript, if you have to script and assign users to watchlist.

Also if it is a new catalog, the recommendation is to use flow designer since ServiceNow will not provide support for workflows.

[rachelconstanti]

It is an existing catalog item and workflow.

I will try using the SetValue activity - that may just work..

[Harish KM · Accepted solution]

Hi @rachelconstanti yes possible via workflow, how are you going to get those 3 users?

current.watch_list = 'sysid'+ ','+curre t.fieldname;

[rachelconstanti]

the users are in the sys_user table.

where in the workflow do I put this and what is needed?