Adding Additional fields / workflow to Assessment (Survey) records

[Kevin]

Situation:

I have created Customer Satisfaction Surveys, One for Incident & one for request. For each response record (AINST) I would like to enable additional workflow steps, add fields, and flows.

I've tried to add a 'Follow Up' section and 'Exclude this Survey' (see below) & a Journal Field called Action Taken / Rationale.  But the form seems to be in read only mode!! I cannot check / uncheck the field

Question:

Has anyone else been able to add workflow to Surveys and will in to share how they managed that?

Thank you in advance

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0541355 for more information.