We're working on configuring incident management for our go-live. The category/subcategories that are setup with the OOB configuration aren't necessarily what we want to use for our production site. I'm suspecting others are in similar circumstances....
Hello,I have got a String field Medium (100) that has been on a form for while, for some reason it is now showing as a mutli line box. As far as I am aware nothing has been changed on this field. I can't find a way to change it back. In the histo...
Hi everyone, So I have a Lookup Select Box variable on a catalog item which is looking for the choices of the Subcategory field from the Change Request form. The Subcategory field is a string field with Choices defined and they have a dependency on t...
Hi All , I have requirement , based on the variable value i.e Yes/ No , the Submit / Order now button should be disabled. If the value is 'No', the button should be disabled . Can any please help in this . Thanks , Navyaa
How to perform Sendgrid integration with servicenow?
i have lots of data messed up need to filter out the old data. dont want to delete the data but need to filter out so i can i hide the data or only high privillage can access
we can access the form variable using both "current" and "g_form" but what is the specific area of both?
Hello Everybody, I need Help !!! I lost all my attachments and I don't not know the reason(s). Now my question is : how to retrieve deleted my attachments on servicenow ? thx Best regards!
In Standard change template current version is not showing, Due to this when creating a standard change the data in that standard change template is not populated on the form. Note: Here the Standard change property TWO STEP IS ENABLED Following sh...
I'm in the process of preparing for our GCC testing and an upcoming Audit where our Internal and External Auditors will select a sample of Change Requests, Incidents and Access Requests. Is it possible to export the form format exported from the Cha...
Hi, In the Incident form there is field called : State: it has New, Assigned, In progress, Pending, Resolved, Cancelled are there i want to know what was the meaning of each state and how to change the state one by one. Thanks in advance. Regards, ...
Hi, Can any one help me on this, I need to create REQ and RITM for the sercvice catalog "New shoretel mobility Request" through transform mapping. If i have 10 values in the Excel, It has to create 10 request. Is there any possibility to do this? ...
"Create Request" button on Incident table redirects to Service Catalog home page. We would like to configure this to trigger the current incident to canceled state and create a request ticket with details provided in the Incident form. Would also lik...
We are using the Service Portal for our ESS users and we have created email notifications with instructions in the bottom that will take our end users to the Service Portal homepage with instructions on how to find their incidents or requested items....
If the priority is updated, a new SLA is generated and the old SLA is not cancelled. Start condition: based on priority and state Cancel condition: Based on state Pause : Based on state How can I cancel the old SLA Thanks
