Populate value of sc_req_item item from Catalog variable
Is there a script where I can take the value that user enters in Requested Item variable and populate that value in a sc_req_item field Thanks
Forum Posts
Resolved! Query "sys_user_grmember" table for user in specific group
I need to access "sys_user_grmember" table for user being part of a specific group, if so return the user and match requested_for user. I'm having problem when a user is part of multiple groups, then the script only checks for first group and returns...
Resolved! CMDB CIs Related Items field (Application : Server relationship)
Hello Team, Need to understand regarding CMDB CIs Related Items field (Application : Server relationship) status change ("In Use" to "Retired".) While changing the status of a Server CI items (Servers->Linix, Windows, AIX, Solaris etc..) , what are t...
How does order actually works in a business rule
I have 2 business rule businesss rule with order 100:in This one i made state to Resolved whenever child case complete Buisness rule with 0rder 150:In this i made state to work in progress whenever child case complete Which one will excute first and ...
How to get the assignment group from the Standard Change Template and use that as the same assignment group in the Standard Change Proposal?
Hi All, Seeking assistance how to get the assignment group from the Standard Change Template and use that as the same assignment group in the Standard Change Proposal? That CAB Approval assignment group is in the template and I want to get that same...
How do I convert Date Time field value to epoch seconds?
I need to convert closed date into epoch seconds and put the value in other field. Any help is appreciated.
How can we give ITIL users the right to close tickets?
We would like technicians to have the ability to directly close tickets. We understand the SN reason why this is not enabled by default but that is not compatible with how we run our helpdesk. Our consultants have enabled techs to move a ticket to ...
Resolved! What is Catalog item and how to create it into that how to create Variables in it.
Hi, What is Catalog item and how to create it into that how to create Variables in it. Please help me on the same.
Resolved! Embedding video into knowledge articles
Hi, I'm trying to embed a video (shockwave flash) into a knowledge article.I have imported the video into ServiceNow (System UI > Videos) and it plays fine.The knowledge articles allow videos to be embedded via 'insert/edit' video option. I am able t...
Resolved! What the difference between these 2 maintenance schedule tables?
What's the difference between tables cmn_schedule_maintenance and cmn_schedule with type 'Maintenance'?
Resolved! How to Copy URL
hi, i wanna copy URL of attachments into Incident Table field u_url. My scripts not working.... BR Script: Table: incident before --insert/update var producer_id = gel('sysparm_item_guid').value; var gr = new GlideRecord('sys_attachment'); gr.add...
Contract management state
I have been asked to look at the contract management application for possible implementation, there seems to be a problem with the State field updating from Draft, even when the Substate is Approved and the Start and End dates are within range.I thin...
Resolved! Change Management - Approval workflow for Peer approval prior to CABs
Hello, We have a requirement for Change Requests to go through a peer approval process for the nominated assignment group in the change. Essentially we want to have a change logged get approved in the "assess" stage by their peers and then be in an a...
Field label will not take full character limit after max length increased
In our Dev environment, on the sys_user table we have a variable that require a label longer than the default 80 characters. I modified the max length for the label from 80 to 120 by right clicking on the variable on the form and selected Configure L...
Resolved! How to do Only assignment group members can edit the respective incident. For all other users incident should be readonly.
Hi, How to do Only assignment group members can edit the respective incident. For all other users incident should be readonly. Thanks in advance,
