We've already reached the final escalation intervals (which is "Overdue") for SLAs and we have an email notification firing on each of the other intervals (Moderate, High, and Overdue). We want to continue sending email notifications weekly for Incid...
Hi All, Please let us know how to use onclick html function in email notification.I have use;<button type="button" onclick="$sysapproval()">Click Me!</button>as soon as I save the record, the onclick function will disappear and button wil not work.Pl...
Hello All,i have created a reference field on users table, i need to display user_email_id in reference field instead of user_name,please help me in this scenario.RegardsBitra
Hello all,Is it possible and how can I make a report about Incidents touched a specific assignment group. I need a simple list with columns like: date entering the queue, date assigned to someone from the group, assigned to, date exiting the queue(re...
I'm trying to create records in an import set via REST API. I have the REST API using the Import Set API name. https://instance.service-now.com/api/now/import/u_test. I have created the security rule for "create" and added the rest service role...
HI, I have created a lookup select box variable which relates to a field on a table. I would like to sort the choices on the variable to match the order on the form field. How would I go about doing this? Thanks in advance. Emma
Hi Group,We created a catalog item with checkboxes when we had CMS, when we migrated to SP we saw a change in alignment of the check boxes to 4 across. I have developed a new catalog item and I cannot seem to get the check boxes to align the same way...
Hello,Is there any way to implement a (Back to top button) on all the diffrent forms on ServiceNow?this button should appear when a user starts to scroll down.Thanks.
Hi All,We have a Domain Separated ServiceNow environment. As you know in LDAP integration samAccountName is mapped with the 'user_name' field of ServiceNow.Due to domain separation we have multiple customer hosted on our ServiceNow. Our challenge i...
Hi,Does anyone know how to resolve not being able to go to the next page in a List view when using a Group by?I am working in the Service Desk > My Work module. When I group by Task Type, I see that I have 35 Catalog Tasks; however, I can only see ...
Greetings,We have added the "Related Search Results" to the New Call form and the Incident form. Now I have a request to increase the number of articles shown in the related search results section with possibly a scroll feature.Thank you,Kim Reverm...
I am looking at implementing a email notification rule, so that when an incident is raised via a self-service form (effectively a record producer to produce an incident) with a particular category, subcategory and incident type, it sends an email to ...
how do you show/ hide a formatter on form
I have a servicenow table where i have a column named area...as soon as i click on the application , it should bring me the list sorted with ascending order of area.Tried with " user preferences" and dictionary but not able to get results. Please s...
I have 12 Assignment group .My requirement is : Assigned should should be only editable if it's the member of group .I have written the ACL on assigned to . It's working fine if I hardoce the Assignemtn group value in isMemeber of function .But ebery...
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