Adding Approve/Reject button to the ticket itself

[joaof]

Hi all,

There's a need of adding Approve/Reject buttons to the actual tickets (Change, REQ, RITM, Incident, etc).
This should work just like Approval form. (Buttons should be visible just by approvers.)

Is this possible to be done?

Thank you very much for your help.

[ServiceNow SA]

Yes it is possible. You can check the existing UI Actions and replicate the same for the required tables.

[joaof]

I have replicated all 11 UI Actions from Approval table to RITM table and didn't work.

Maybe because Approval table access fields/variables directly and RITM doesn't.

Example of UI Action:
Table: Approval
Condition: current.state == 'requested'
Script:
current.state='approved';
current.update();

Table: Requested Item
Condition: current.state == 'requested'
Script:
current.state='approved';
current.update();

Thanks

[joaof]

Up.
Still not working. 😞

[joaof · Accepted solution]

Found the solution here:

https://community.servicenow.com/community?id=community_question&sys_id=a5f887a1db5cdbc01dcaf3231f9619a0