Adding attachment button to service catalog request

Jan-Z · ‎07-02-2013

I have created a service catalog item which requires documents to be attached to the request before the request can be submitted. The team working with this request does not like the paperclip icon and they would like a "button" but in the middle of the service catalog item below an already created label. They want the "button" because they feel it will be more visible to end users submitting requests.

To accomplish this I created a variable macro with label and used the macro add_attachment. This looks correct and provide the look the end users want BUT
it does not work. Upon testing I can add attachments using this button and the attachments appear at the top of the request as attachments under manage attachments. BUT upon submission the attachments disappear. When I look at the submitted request there are no attachments, when I look at the SC item there are no attachments.

Does anyone know how to add an attachments 'BUTTON" to an SC request? Or to fix the issue I am having using the macro with label? Any help would be appreciated. Thanks.

JonathanJacob · ‎07-02-2013

1. Create UI Macro
1a. In the "Type Filter Text" search for UI Macro
1b. Create New:
1c. Paste the following code:



<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<b>Use the paperclip</b>
<a onclick="saveCatAttachment(gel('sysparm_item_guid').value, 'sc_cart_item')">
<img title="Attachments..." height="16" src="images/icons/attachment.gifx" border="0" width="16"/></a>
<b>to attach items to this request.</b>
</j:jelly>

2. Add a Variable to your Catalog Item.
3. Type-- UI Macro
4. Choose your newly created macro in step 1.
5. It should show up on your form (see attachment) it is clickable and functions just as the OOB paperclip icon on the top right of forms.
6. If you want change two attributes in the code above
6a. Change the icon by uploading an icon or choosing one from the image browser (src="images/icons/attachment.gifx" or src="images/pdf.gifx")
6b. Change the size of the icon (height="16" or height="25")

Try out your UI macro.

View solution in original post

jxa7987 · ‎07-26-2013

Thank you for posting this. I'm glad I found this post. It helped me on my service catalog development. 🙂

Wendy Peterson · ‎09-12-2013

Any idea on what Unlocks the "Attachments" so users can attach? I'm having an issue where i've added attachments to requests but didn't realize only itil users could attach icons not public. I know it must be some acl i just can't figure out whcih one. sys_attachments are all set to public - See attachment they have no browse

Wendy Peterson · ‎09-12-2013

Someone helped me with this.. so answered now

Vinod48 · ‎04-03-2014

Hi, we are having the same problem with unlocking the "Attachments". Would you be able to describe how you resolved this issue - thanks.

kevinanderson · ‎06-17-2015

I am having this same issue. How can I unlock this attachments macro so all users can utilize this functionality?