1) On-Call Scheduling - In Escalation setup tab the default escalation type is defined based on the roasters but we need that functionality to be disabled and make default as "custom".2) Once the Custom is made default then when we create a custom es...
Hi Community, May I ask how can I set a default value to glidedatetime field type? In CAB Meeting > Agenda Management tab, we have 2 fields called Change Requests starting after and Change Requests starting on or before, currently the value is set us...
workflow is showing as checkedout by empty user immediately after published. There is no force checkout option. I am unable checkout this workflow. Please help me on this
Hi Team, The page for login redirects to ''*.service-now.com/not_allowed.do''(Security Constraints prevent access to requested page) after certain interval of time. Even if the url is re modified to login page, the page redirects to above mentioned u...
Hi, we have created a catalog variable reference to the user table. When the user searches for the name by default it is showing the Name of the user and the User's email in the list, but here I also want to add the user name to avoid confusion with ...
Hi All, Need help!! I have a requirement to calculate the lead time for the change request, I have 3 levels of approvals(technical group, CAB and PCB approvals) Lead time : The difference between 3rd level approval requested time and the planned s...
I have a standard change template created via record producer. I want to create the standard change via REST API explorer. Can anybody help me with this. It is real urgent.
Hi All,We have a requirement to create separate task for each option selected in the list collecter and also set assignment group. List collector is referencing to "u_list_collector_table" and we have a reference field(Assignment Group) in this table...
Hey guys I have spend sometime looking into adding dashboards onto agent workspace and I seem to have found how to create a new one. Is there a way of taking an existing dashboard and adding it/converting it to a dashboard that show's on agent work...
Hi Everyone, Requirement is to integrate service request between two instance like when we create service request in one instance it should also be created in another instance as well along with its RITM and catalog task. Thanks in advance for your ...
Hi, The field Roles of my Catalog Items is not filled automatically with snc_internal. Why is this and how can I have it filled in with snc_internal? Thanks in advance
Hi, I am working on configuring our Problem Module. I am able to assign Problems to a Group, however when I click on "Assign To" the members show up as blank. I am able to use the same Group for Incidents and assign the Incident to an individual in t...
I have one field in an Record producer which is a drop down field. The values in the field comes from an reference qualifierNow I have an another field which is created. The requirement is to auto-populate the above mentioned field, and it should onl...
How to get attachment of incident record and convert that to base64 in scoped application.
The purpose of list collector is to select more than 1 records . Can we populate an alert message to select more than 1 record in list collector ServiceNow. Kindly let us know the update asap.
