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Make flow wait for tasks (created in another flow) to complete

Hi Team, Requirement is to create tasks when change is created. (Able to achieve this via flow)Change after going to implement state, tasks should be closed or else change cannot be moved to review state.I am not sure on how to modify flow (to wait f...

rambo1 by Tera Guru
  • 1283 Views
  • 6 replies
  • 0 helpfuls

Extending Request, RITM and SC Task table.

Hi All, We have  ITSM already implemented. Now we are building a custom app related to HR module in same instance in Global scope. We have created our separate portal for HR. Now we are creating service catalog also for HR related activities. But our...

Community Alums by Community Alums  
  • 1542 Views
  • 2 replies
  • 0 helpfuls

Planned start date cannot be earlier than current date

I have one requirement, Planned start date cannot be earlier than current date on release record.I have written the below Onchange client script code, but i am getting the below script error. Please help me on this. function onChange(control, oldValu...

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Suresh36 by Tera Expert
  • 2563 Views
  • 18 replies
  • 0 helpfuls

Retroactive start

Hi All,What is meant by Retroactive Start = Original Date in SLA. How does this work ??Regards

sandie by Kilo Expert
  • 14808 Views
  • 9 replies
  • 18 helpfuls

Way to show incidents with no update within 24 hours

Is there a way to show all incidents that have not been updated within 24 hours?For example an incident was changed to status pending and updated last Friday. It has not been updated since that day. I am wondering if there is a way to pull those tick...

rfolino by Kilo Contributor
  • 11401 Views
  • 6 replies
  • 3 helpfuls

Template for import data

Hello, How to download a template with the fields present in the table. I need to use the template to import data through load data

anvitha ash by Tera Contributor
  • 3696 Views
  • 1 replies
  • 1 helpfuls

Resolved! Flow Designer, IntegrationHub and PowerShell Step

Hi friends, We have a requirement to integrate some of our Service Catalogue Items with Microsoft Exchange.e.g. Add, Modify or Delete Distribution Lists We are planning to implement this using IntegrationHub, with the help of Powershell Step. We are ...

gaurip by Mega Expert
  • 4255 Views
  • 13 replies
  • 1 helpfuls

Data source

Hello, What is the difference between data source and import set Import set: is a staging table which temporary holds the data untill it is processed into servicenow tabledata sources: ? Can we load data with import sets without having data sources ?...

anvitha ash by Tera Contributor
  • 4401 Views
  • 3 replies
  • 2 helpfuls

Resolved! In the payload one variable value is resulting with undefined.

Hi Team,I have an SR that once catalog submitted after approval the payload will be sent to azure and fulfillment process will continue the flow.  Based on the selecting the subscription selecting the payload differs. One variable (select box) which ...

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