Hello,we are trying to setup a walk-up experience module for the first time, and encountered an issue while trying to set up the Walk-up location.Our customer wants to have a different number of Technicians available, depending on time of day (i.e. 2...
Hi All, My Requirement is that when user is in Create New Change and clicks on Toggle template bar and selects New Template, i should remove a couple of existing options and also under field "choose field" only selected options should be visible. Thi...
Hey, everyone! I recently received a request that ultimately requires the customer to interact with variables on a specific catalog item from the customer portal. Is this possible? If so, is it possible to do by individual item and not a broader chan...
How can we have a more "friendly name" displayed on Swimlanes in Visual Task Boards?For this example - we have a task board where the Task table is the source and we have the following in the query: Active = True, State = Anything, and Assignment Gro...
Hi All ,Actually we have one catalog item in that there is choice field "request " with choices Add, Mod, Return, , based on the choice selected , then different variable sets are appear and flow is different for each choice, Here if he select "Add" ...
Hi all, CMDB table has an field called "Approval Group". In which usecase is this field used? For examle, after someone inserts CI record to CMDB table, the member in "Approval Group" can approve? Or is there any workflow which "Approval Group" is ...
how to show variables fields on RITM and Catalog tasks which are submitted on catalog form
Hi,I have created catalog item in which I have a list collector variable -User(u_user--reference to sys_user table). another list collector- Roles(u_roles-reference to u_hardware table).Here requirement is when we are selecting two value in the User ...
Hi All, Requirement: I have to add a tab under the customized portal like we have in ESC portal now.How do I add this below the header. I'm a rookie in ServiceNow, so I'd really appreciate a detailed answer if possible. Thank you in advance
stage is a workflow type field and OOB it shows the value. I want it to show the Label on Requested Item form.
Hi All, we have a update inbound action which update the inc, But when ever user replys the automatic or system generated mail that also inbound picks and updates that should be exclud.For that we have to create a system property with in that propert...
Hi Experts,I got a requirement for create approve and reject using mail script can anyone guide me how to accomplish it. TIASanchit Pandey
I have a record producer that creates a parent Service desk record and auto creates 3 child general tasks. I would like to prevent from 'Closed Complete' the parent Service desk record until all the child general tasks are 'Closed Complete'. Can some...
Hi we need to generate Excel sheet a request to be placed in a file to be auto generated (possibly xls, xlsx etc. format) as an attachment & should be attached to the Requested item submitted. We did had something similar to be done for an request i...
The Create New change request form has both the Submit and Save buttons visible. We would like to hide the Submit button on change request form only but leave it visible on other forms like Incident. I see Save and Submit UI Actions that are Global. ...
