Archive Rules not working properly

Archive run state is remains active for some archive rules. Please see the screenshot below.     Thanks in advance.

Attachments are not visible on custom widget on catalog item view.

Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...

Global Search results differ between email and user's name

When I use the Global Search result to display records using a user's Email/UserID, it displays less results than if I were to use their full name.  Searching their email brings up 3 related incidents, 1 interaction, and their user recordSearching th...

Made a custom widget for 'Add attachment' on a service catalog but facing issue in viewing those.

Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...

RITM catalog item variables to use in Notifications..

Hi All,I have a catalog item once the form is created an RITM will be created and then based on status of RITM I am creating few notifications on RITM table. But in the notification, I need to use variables of catalog item, but I am not finding in se...

Pasted links to ServiceNow records appear differently. Is there a setting in ServiceNow to configure what is displayed?

When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below. Is there a setting or configuration in ServiceNow to adjust the result? I would like t...

How do i find the cancel change request reason variable

I want to know where i can find the "Reason" variable , located on the cancel change request pop up  

Is there such a way to take a sys_id of an item/record and find exactly what it is on the instance?

I have come across code that references sys_ids numerous times.  These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id.  Is this possible?For example, we retai...

I want my Planned Start date to select 3 days after from todays date.

Hi Folks, I have a requirement on change request. For normal change when we select****Urgency as Normal - Planned start date should allow to select the dates after 3 days from today's date but shouldn't allow to select the past dates.****Urgency as E...

What are the connection between the Service catalog, Product catalog and Hardware Asset Management??

Business rule to restrict approval

Hi All, There is a catalog item where once the request is submitted and waiting for approval. there are two check boxes on RITM form where any one should be selected before approving. here is the script Here the issue is it is working for only one ch...

Flow Designer - Date duration

 HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...