Hello experts, We have exported tickets to another instance but when validating the comment history on the tickets, they are out of order and only the name of one person is shown: TO EXPORT: We export this table to the new instance but the error pers...
Team , how do I achieve this ?we need to show dot walk field though some conditions, i thought it can be achieved through UI policy actions , but when i tried doing this ,dot walk field are not showing , scenario was , if i select sub category is AB...
Who will execute first, what should be the best practice.
Is there a way to pause the SLA under "Breach on Due date" duration type by creating any BR ??
Hello,I have a catalog item form that contains a date field. The date format appears correctly when you look at it on the form before submitting and also on the RITM form after submitting (Australian date format is DD/MM/YYYY). I have added a script...
I am trying log to MID Server logs file. Below is the code that I am executing from the background script. ECC Queue state is always in ready state. var jspr = new JavascriptProbe('Demo MID Server'); jspr.setName('My Test Message'); //Any descriptive...
I am attempting to use UI Policies to hide certain Catalog Item Variables in the Service Portal Form, and then show these same fields later in the generated sc_task. For example, I have a UI Policy which hides three variables in the Service Portal, ...
hi,When I write :gs.getUser().isMemberOf(current.assignment_group) in my ACL , elow Error is encountered in logs.java.lang.RuntimeException: failed to coerce com.glide.script.fencing.ScopedGlideElement to desired type java.lang.StringCaused by error ...
Hi All, I have two fields say 'class' AND 'CI' . i want to populate multiple values in ci based on the choice selected in class and ci is having bulks of records say (1000000) . please let me know how to do it. Thanks, Dinesh Kumar G
Also, can anyone provide me interview questions on ACL and different use cases.
Work notes must be updated (with previous and current values) in RITM form if the catalogue variables have changed in RITM form. Business Unit and Location both are catalogue variables and dropdown fields, PFAThanks in Advance!
Hi All, I Need to Bulk Import Knowledge Articles including Attachments/Images associated to it. Through excel file i can do Bulk import but not sure if the Images/Attachments would be present, Please let me know how can i achieve it. RegardsRavi.N
The incoming payload to a transform script, has an attribute that is epoch time. I want to convert this to human readable date/time in users time zone and assign it to a field in the change record.How do I do it? I tried the below, var session = ...
Hi All, I am doing integration with 3rd party system wherein I need to fetch data from ServiceNow incident table and I have long list of query parameters which needs to be passed as JSON in request body. If someone has done, please provide an exampl...
