Variables are not editable in agent workspace
We have added incident variable editor section in agent workspace incident form. But these variables are readonly for non admin users. Could anyone suggest on this please?
Forum Posts
CSM Pro license / ITSM
Hi, I have an excess of customer service management pro licenses. can I benefit from them to build ITSM.is the CSM pro License include ITSM Module? Or is it necessary to buy new licenses to activate the IT service management system?
Run Business rule as specific user or by System
Is there any way we can run business rule as other user or as system user
Standard Change catalog item
Hi ServiceNow community,I'm new to change management, I've a requirement to create a catalog item from a standard change. I see that at the moment of the creation of the standard change an item is also created.From this item I would like to add varia...
How to ignore mandatory fields when the item is included as pae
Hi experts,I have a small use case, but struck up with this and could not proceed. Any suggestions and recommendations are welcome.I have a order guide and there is a rule base, like based on a condition order guide will include certain items.These i...
On-Call Scheduling End User Training Documentation
We are rolling out On-Call Scheduling to our end user community. We're trying to build some straightforward, "out of the box" training documentation that we can cover in a one hour overview with our users. We are hoping not to reinvent the wheel and...
Resolved! Hide state choice that are selected and display only state choice that are not selected/completed
Hi,I have a custom table and i have a requirement to hide the state choices which are completed. We have the states (New, Access, Triage, Work In Progress, Completed, On-Hold, Cancelled)For example, If a state is moved from New->Access we need to hid...
Resolved! Send Notification not working in Flow Designer
Hi, I want to create email notification on a particular catalog item so I created Event and Notification. Trying to fire that via 'Flow' not 'workflow' using "Send Notification" action but the notification I created not displaying there. It is in...
How to configure ServiceNow Remote Instance spoke.
How to configure ServiceNow Remote Instance spoke. Please provide the step by step process the configuration to replicate the incidents from Source to destination ServiceNow.
How to put a condition based on Request item name in client script for sc_task table ?
Hi All,Actually i have a requirement that i need to do make some fields mandatory and read only on the catalog task form based on one field choice , so i need to do this only one particular catalog item only, so for that in client script i need to ...
Resolved! How to use "Meta" field of article in result improvement rule of search profile in AI module
Hi Team,We are using AI search in portal for knowledge articles. I can see "Meta" field is not getting used anywhere in AI search. I get below message in article form that content of meta field is not getting used in AI search. "AI Search does not in...
End user unable to see the newly added assessment metric questions
Hi ,We have added new assessment metric questions under required metric type .but these new questions are not visible or showing to end users but existing questions are visible.Issue : newly added assessment metric question are not visible.. I checke...
Resolved! Request (REQ) state & requested state is not reflecting when Requested Items (RITM) are Closed Complete, Closed Incomplete
Hi all,I currently have a flow via Flow Designer where if a service catalog item is ordered it will kick off approvals and then create some tasks in relation to the requested item. If the tasks are closed the requested item (RITM) is also Closed Comp...
Unable to capture update set
I am trying to capture a catalog item in an update set by clicking "Force to update set" but I am getting this error "Updates are already being recorded for this table." Thanks in advance.
Resolved! Knowledge Catergory should be hide/show based on group
we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria set at category level.below screenshot , android knowledge category should be vis...
