Adding Third Party Contacts & Suppliers.

[Graham18]

Hello!

I am in the process of configuring our Service-Now instance and would like to query the best practise for adding our Third Party Suppliers & Third Party Contacts.

My guess was to create 'Third Party' under groups and add the companys/contacts through this way?

Any help/suggestions would be apperciated

Thanks,

Graham

[Uncle Rob · Accepted solution]

I'd put the organizations in the Company table and ensure the vendor field is set to true.   This is where more advanced features like vendor performance management and vendor ticketing will look for foundation data.   As for dealing with the contacts, there is a table for that ("vendor contacts"), but you have to enable the Vendor Performance plugin in order to get access to it.

Remember!   Unless you lock it down manually, anyone in the User table has at least the possibility of logging into the system.  

Is your intent for these 3rd parties to log into and interact with your ServiceNow instance?

[Graham18]

Ill take a look at the Vendors see what I can do!

It will quite literally be contact details of our Third Party suppliers there will be no access to our instance by 3rd parties.

[Uncle Rob]

Yeah its a real shame that Vendor Contacts isn't part of the base platform.   At least turning on Vendor Performance Management doesn't cost extra or radically alter anything.   So turning it on to leverage Vendor Contacts wouldn't be the scariest thing you'll ever deal with..

[Graham18]

Hi,

Ive added the Vendors under the following.

Organisation > Vendors Companies [Vendor View]

This is correct ? I will also be modfying the 'User' table to allow the addition of Third Party Contacts.

Thanks.