Affected User field not appearing When creating Incident tickets from Service Operations Workspace

Alp Utku
Mega Sage

‎04-28-2023 03:12 AM

Hello all,

 

I have received above indicated issue from an user. He was trying to create a new Incident on Service Operations Workspace but Affected User field is missing. I could not find It on form layout section as well. 

 

Service Operations Workspace.jpg

 

Could you please help me to get over this issue? Thanks in advance

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Voona Rohila
Kilo Patron
Kilo Patron

‎04-28-2023 03:39 AM

Hi @Alp Utku 

Can you share the form layout screenshot of the above issue you are facing.

You should configure 'Workspace' view.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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