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After 7 days the problem cannot be "re-analyzed"

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Rafaelli Lopes
Tera Contributor

‎06-15-2023 08:59 AM

Hello, guys!

Is it possible to prevent the user from being able to re-analyze a problem when it has been closed for more than 7 days?

Thank you!

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Tony Chatfield1
Kilo Patron

‎06-15-2023 02:19 PM

Hi, there would be a number of ways to achieve this and the best solution will depend on a combination of your operational processes and your approach to technical debt. If you review the Re-Analyze UI action you should be able to replace or update the scripted check that it makes before reopening the record.

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Tony Chatfield1
Kilo Patron

‎06-15-2023 02:19 PM

Hi, there would be a number of ways to achieve this and the best solution will depend on a combination of your operational processes and your approach to technical debt. If you review the Re-Analyze UI action you should be able to replace or update the scripted check that it makes before reopening the record.