In short what I am looking for are the following items: 1. I would like to have all Incidents that are in a Pending State and have a "due date" automatically set back to active when the due date hits2. I would like to have all Incidents that are in a...
I am currently trying to set up Software Asset Management. Our system is on Berlin Patch1. MS Office 2007 is the first software that is being set up. The software counter license type is set to 'By number of users' and Installs per license is set to ...
I have somehow created a table that has no label and no name, it shows up with the name "(empty)" in the tables list. I was trying to create a new application, didn't know what I was doing and somehow ended up with this table with no name. When I ope...
My Company is looking to integrate FIM(Forefront Identity Manager ) with Service now Instance. I could not find much reference for this implementation. Can someone please guide me to implement this integration.
The business rule Abandon and Restart Notifications script is defined as:if ( current.state == '3' && current.u_state_reason == 'cancelled' && current.approval == 'cancelled'){gs.eventQueue("change.abandon", current, current.requested_by);}The above ...
I am wondering if any Healthcare Organizations would be willing to share the setup they are using for Impact, Urgency and Priority. We are looking at changing what we currently have setup and would like to hear some ideas other organizations are usin...
I am going to create Data Source to import data file and File retrieval method: is attachment. My instance is in Aspen. My question is do I must specify "Connection URL" likeattachment://sys_data_source:695722d90a0a3c6c01d74f3594ee75d9/group.xlsI hav...
I am currently working on a new application, nothing complicated, at least that's how it's starting but have just been asked if the form can be Spanish as well as English. The Language Internationalization Wiki suggests it is fairly straight forward...
We are implementing a CMDB for the first time. The question is what other companies have done with non-production equipment when creating the CMDB.Is it best practice to include DEV and QA servers in the CMDB or only Production servers?Did you includ...
Do UI Policies work on on Related Fields? For example, on Change Task, we want to sent some fields as read-only if the State of the parent Change Request is updated. Doesn't seem to work.Thanks!
Out of the Box the Event "attachment.deleted" is triggered when an attachment is removed from a ticket. The Parms it returns are the table name and the ticket's sys_id. Since it deletes the sys_attachment record related to the attachment, the file na...
Just a question I'd like to throw out to the larger ITSM community here. If you're a third-party call-center, or if you use a third party call-center, and pay on a per-request basis, how do you define a "billable request?" There are a lot of ways it ...
I am new for ServiceNow, I want to display UI page in catalog item I created. I added UI page in catalog a variable as follows:Type: Container StartVariable Name: containerOrder 350Type: UI pageVariable Name: add_rowOrder: 400Type: Container EndOrder...
Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...
Hi guys,I was just wondering if anyone had ever had the same requirements as myself or if anyone could point me in the right direction here. We have a requirement whereby if a user sends an email from a record using the email client the state of that...
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