after cloning bookmarks lost, why?

[will_smith]

I have data preservers set up in DEV for the Bookmarks (sys_ui_bookmark) table and my bookmarks were still overwritten. I followed this http://wiki.servicenow.com/index.php?title=System_Clone#Optional_Tables_for_Data_Preservation and the bookmarks were lost. Loosing the bookmarks is not a big deal at all, I'm just trying to debug my process as they should have remained.

[tony_barratt]

Hi William,

Do you mean you cloned over dev and your bookmarks that were in dev were lost?

And you followed these instructions:

..

7.1 Creating Data Preservers

In some cases, preserving additional data on a target instance is desirable. For example, when using a MID server you can avoid overwriting the MID Server [ecc_agent] table.

To add a data preserver:

1. Login to the source instance. For example, your production instance.
2. Navigate to System Clone > Preserve Data.
3. Click New.
4. Select the Table to be preserved.
5. Select Theme if the data being preserved is a UI property.
6. Define specific sets of data to be preserved using the condition builder.
7. Click Submit.

Best Regards

Tont

[will_smith]

Hi Tony, I did set up the data preservers in my source instance (PROD)... but with some follow up questions to those more knowledgeable.

1. If I had the same thing set up on the target instance (DEV), would that break things?
2. If I have the theme setting wrong (i.e. true, when it should be false), would that cause issues?
   • How do I know if my preserved property is a UI property?

[tony_barratt]

Hi William,

1. If I had the same thing set up on the target instance (DEV), would that break things?

-> Unless you clone from dev data preservers defined in dev should have no effect.

How do I know if my preserved property is a UI property?

-> Customizing the UI Appearance - ServiceNow Wiki

UI Properties are defined here

System Properties > UI Properties

Best Regards

Tony

[will_smith]

Thank you for that tony.barratt. Can you help me understand why the bookmarks in DEV were lost though?