after cloning bookmarks lost, why?

[will_smith]

I have data preservers set up in DEV for the Bookmarks (sys_ui_bookmark) table and my bookmarks were still overwritten. I followed this http://wiki.servicenow.com/index.php?title=System_Clone#Optional_Tables_for_Data_Preservation and the bookmarks were lost. Loosing the bookmarks is not a big deal at all, I'm just trying to debug my process as they should have remained.

[StewGreen]

Hi William.

In this case it is probably best to create a new incident in Hi and provide us with the relevant Change number of the clone.

This will allow us to check the clone record in our datacenter and hopefully provide you with a root cause for the failure.

Were any of the tables successfully preserved during the clone process?

[will_smith]

Everything appears to be there, just not the bookmarks. This is not a big issue... just a nagging question.

I don't have HI access, but the change request was CHG1926698 // LINK[hi.service-now.com]

[tony_barratt]

Hi William,

ServiceNow personnel will not be able to take a look without a HI Incident being raised.

Could you arrange for your Enterprise HI Administrator to grant you an account?

Best Regards

Tony

[will_smith]

Hi Tony, I am working on that - it'll take a few weeks though. As I'm a new admin (and the only admin), they need to make sure I don't blow something up, which I totally understand.