After editing data is not getting saved.

Ulka1
Tera Contributor

‎03-15-2022 05:03 AM

Hello Experts,

For one read only field edit access is given to a particular user group and now when the group member edit that field, the new value is not getting saved after clicking on save button instead of that previous value is showing. Here I have to save the new value for the field.

Could anyone help me to resolve this issue.

 

Thanks, 

Ulka

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8 REPLIES 8

Uncle Rob
Kilo Patron

‎03-15-2022 06:08 AM

Is the field on the table who's form you're viewing, or is it borrowed from a reference?

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Ulka1
Tera Contributor
In response to Uncle Rob

‎03-15-2022 06:17 AM

It is on the table and it is a choice field.

0 Helpfuls

Ravi9
ServiceNow Employee
ServiceNow Employee
In response to Ulka1

‎03-15-2022 06:49 AM

Can you share some screenshots ? maybe check sys log during that timestamp ? also console log might provide some indications as well , what all debugging techniques been performed so far ? pls share these details

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Uncle Rob
Kilo Patron

‎03-15-2022 07:24 AM

Search your business rule and client scripts for reference to the field that won't update.
Its possible that a before/after update business rule is setting it to its current/previous value.