After logging in, users with the ITIL role are forwarded directly to the Operational Workspace

[itspezi1]

Hi Team,

After logging in, users with the ITIL role are forwarded directly to the Operational Workspace. Who has an idea for implementing this?

BR

[Dr Atul G- LNG]

Hi @itspezi1 

https://www.servicenow.com/community/next-experience-forum/not-able-to-redirect-user-to-sow-landing-...

[Ankur Bawiskar]

@itspezi1 

you want to achieve this functionality or this functionality is already there and would like to find where it has been implemented?

you will have to check/update the SPEntryPage script include

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@itspezi1 

Thank you for marking my response as helpful.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.

[Runjay Patel · Accepted solution]

Hi @itspezi1 ,

You can make changes in login script like below.

https://<instance_name>.service-now.com/nav_to.do?uri=sys_homepage_destination_rule.do?sys_id=6b596e79ed801110f877faea558f694a

Disable below script

https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e070e9140dd4c   

var user = gs.getUser();
    var itilRole = 'itil'; // Role name for ITIL users
    
    if (user.hasRole(itilRole)) {
        // Redirect URL for Operational Workspace
        var operationalWorkspaceURL = '/now/workspace/operational';
        

        action.setRedirectURL(operationalWorkspaceURL);

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Regards
Runjay Patel - ServiceNow Solution Architect
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