After logging in, users with the ITIL role are forwarded directly to the Operational Workspace

Go to solution
itspezi1
Tera Guru

‎01-13-2025 03:50 AM

Hi Team,

After logging in, users with the ITIL role are forwarded directly to the Operational Workspace. Who has an idea for implementing this?

BR

0 Helpfuls
  • 1,004 Views
1 ACCEPTED SOLUTION

Go to solution
Runjay Patel
Giga Sage

‎01-13-2025 04:00 AM

Hi @itspezi1 ,

 

You can make changes in login script like below.

 

https://<instance_name>.service-now.com/nav_to.do?uri=sys_homepage_destination_rule.do?sys_id=6b596e79ed801110f877faea558f694a

 

Disable below script

https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb3010965e070e9140dd4c   

 

var user = gs.getUser();
    var itilRole = 'itil'; // Role name for ITIL users
    
    if (user.hasRole(itilRole)) {
        // Redirect URL for Operational Workspace
        var operationalWorkspaceURL = '/now/workspace/operational';
        

        action.setRedirectURL(operationalWorkspaceURL);

 

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

View solution in original post

11 REPLIES 11

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron
In response to Runjay Patel

‎01-13-2025 04:39 AM

@Runjay Patel 

thanks

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls