Agent Workspace Chat says "No Chat Agents Currently Available" in Madrid

[J_nos1]

Dear All,

I wanted to test the Agent Workspace Chat (Inbox) but couldn't make it work, it says "No Chat Agents Currently Available".

I have checked all the relevant Community posts and docs on ServiceNow and made all the changes.

My admin and ITIL user has the Chat group, also activated the Available presence state on Chat queue, but still the same.

I have no idea what is wrong or what is missing.

Can you please help?

Thanks.

[J_nos1]

I was online as admin and/or itil user to taking chats.

And tired to chat as admin or as Abel Tuter but getting this.

[Jeff Currier]

I think you want to be the itil user in the platform window as that user needs to be in the chat queue group and I doubt admin is in that group.  I did notice you didn't have a schedule for the chat queue, but I am not sure that matters.  Mine ix 7x24.

I had trouble with sessions expiring when I was using different users to test, so make sure they are all active.

Failing that, I might try raising a case on Hi.

[J_nos1]

Can you please show how it should look the 7x24 schedule? For me the scheduling is not exactly clear, as far as i understand i need to put there only those where it will be close.

Which role should have a stander user to able to start chats?

My ITIL user and admin have awa_agent, workspace_agent and both of them part of the Agent Chat group as well.

Thanks

[Jeff Currier]

The schedule is setup just like this

Anyone should be able to start a chat.

[Ludo]

I am experiencing the same issue.. I went through the documentation and configuration 3-4 times..