Agent Workspace: Checkbox/selector for Multiple Record Section

[TStark]

I have an Agent Workspace List view (Task table list My Work) that doesn't display the checkbox that allows you to select 1 or multiple records. Below is a screenshot of an example of what I'm looking for. I can't figure out how to enable this for the AWS Lists that don't have it. I've tried comparing the lists that have it with the lists that don't have and.....nothing. I've looked in the Workspace view/columns and....nothing. I've also tried configuring the Workspace List Columns and....nothing. Any advice would be much appreciated.

Thanks,
AJ

[Tony Nguyen · Accepted solution]

Hi AJ,

The checkboxes are triggered by Declarative Actions. The logic behind this is that you only need checkboxes if you intend to take an action on the selected items. Without that logic, the checkboxes don't provide any other value. For instance, an "Edit" action would trigger the drawing of the checkboxes. Do you have any actions defined? Can you provide a full page screenshot of your list that doesn't have the checkboxes? Would be happy to help here.

-Tony

[Maik Skoddow]

Hi @AJ ,

checkboxes are always there, but you have to hover the respective line/record with your mouse to see it. This is for keeping the lists simple and not to overload with too much information.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[TStark]

Hi Malik,

Actually, no, they aren't always there. The example I provided in my original post is when I hover over the record. The example below is me hovering over the record of a different List view. There is no checkbox.

Thanks,
AJ

[Tony Nguyen]

Hi @AJ 

Did my answer make sense? It should be around the declarative actions on the page. Needs actions to tell the checkboxes to do something.

-Tony