In Agent Workspace when we click Create Change Request, we would like to be brought to the Change Request Interceptor.
This is the UI Action I have but nothing happens when I click Create Change Request from that menu.
What do I need to change to get it to work?
Here i have tested on my personal instance and working fine.
Script include:
var getUrlSio = Class.create();
getUrlSio.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
getURL: function(){
var id = gs.getProperty("glide.servlet.uri");
var url = id+'wizard_view.do?sys_target=&sysparm_wizardAction=sysverb_new&sysparm_parent=8db4a378c611227401b96457a060e0f4';
return url;
},
type: 'getUrlSio'
});
UI Action Script:
function onClick(g_form) {
alert('hey');
var ga = new GlideAjax('sn_itsm_workspace.getUrlSio');
ga.addParam('sysparm_name', 'getURL');
ga.getXML(HelloWorldParse);
function HelloWorldParse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
//alert(answer);
var win = top.window.open(answer, '_blank');
win.focus();
}
}
Ok here is the current UI Action
and here is the current script include:
But it's still not working 😞
Am I supposed to have something in the 'onclick' and 'script' box of the UI Action?
Script include has set client callable true but prototype is not correct.
eg: see how client callable script include looks like
OH, ok I have changed that, saved it, refreshed AW Interaction, and tried again but still, the UI Action doesn't bring me to the change interceptor 😕
Is there somewhere else I should be checking for incorrect configurations?
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