Agility in ITSM Change Management

Priya1017
Tera Contributor

Hi everyone,

I am looking for some best practice to introduce agility in our change management process. Need to understand how changes can be logged for:

1. Software vendor initiated changes that we have no control on

2. Partner / Supplier initiated change that we need visibility of

3. Internal Platform changes requiring to release quickly without the need to go to CAB

 

Thank you!

 

 

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