Anyone familiar with how the change "outside maintenance schedule" checkbox works?

[e_wilber]

There is a checkbox on the Change record "Outside schedule maintenance ".

I added this to the form to see when it actually gets checked and I can't find a scenario where it is. I've done this in two environments where one is completely OOB and the other has a slightly modified change process but I'm doubtful anything in this area has changed.

I created a maintenance schedule that applies to "cmdb_ci" with no conditions. My schedule entry is set from 6/7 to 6/7, repeats daily, repeats every 1 day and repeats until 6/30.

I created a new change record with a planned start and end date that falls directly in the middle of my maintenance window and select a CI. After saving the form, I click the CONFLICT checker and it says there are conflicts, just not the maintenance window I created. I have every single property under Conflict Properties checked.

Am I misunderstanding something? I added all the related screen shots below. I'm not sure why I'm not getting the checkbox to autocheck, the conflict checker to come back with my maintenance window conflict, or why I can't get this to show up as a red color on the change calendar.

[Chuck Tomasi]

Hi Eric,

What schedule are you looking at? If I can determine that, we can figure out where the colors/styles are coming from. Thanks.

[e_wilber]

Hi Chuck,

I am trying to get this to work: Maintenance Schedules Support - ServiceNow Wiki

I can't get any change request to show up as red on my calendar. The wiki mentions "Any change requests that are outside the maintenance window are colored red on the display. " That's why I was looking into maintenance windows. I cannot get my maintenance window in my original post (the one where there's a screen shot) to take place on my change requests so they show up as red on the schedule.

[Chuck Tomasi]

Red means the Conflict Status field is in Conflict as near as I can tell. (It's been a long time since I did change mgmt implementations, so be nice.)

That's based off the conflict records listed below. Do you have cases where these are in play?

[Joaquin Campos]

Hi all,

Even if this is an old post, I had same challenge and I managed to make it work.

Basically what we need to make sure is that the impacted CI in the CR is linked to a maintenance schedule. To do so, you just need to follow instructions indicated here. 

Once that link is done, the field will be automatically populated if conflict is detected:

PD: You may want to update corresponding ACL to make sure that only admins can change its value and for rest of employees it's read only.

Hope it helps!

Joaquín

[Peter Reynolds1]

Thank you Joaquin.

This has helped me. I think there maybe a floor though as I added a schedule for 01/11/19-30/11/19 and when I changed the dates to before and after those dates the outside maintenance window is still checked.

I understand why, but it would be good if there was another property or element of the script that understood that my dates are within the planned dates window.