Application Navigator Links from Mobile - How to disable?
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3 weeks ago
When users click on a link from a KB that links to the base system, it allows access to the base system application Navigator. Has anyone found a way to outright stop the link from working that points to base system link?
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3 weeks ago
any screenshot?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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3 weeks ago
Due to confidentiality, not able to. It's the same as the base system, only shrunken to fit mobile.
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3 weeks ago
If you need any custom redirect- you need to update SPEntryPage() script include .
OOB Default redirect behavior
In the base system, the script checks whether the user has any roles and whether the user is trying to access Service Portal directly.
- If both checks pass, the system redirects the user to the glide.login.home property value or the page the user attempted to load before login.
- If the user does not have roles, the system redirects the user to the equivalent page in Service Portal.
Example:
The following URL:
https://<instance_name>.service-now.com/nav_to.do?uri=kb_knowledge_list.do
Redirects users without roles to:
https://<instance_name>.service-now.com/sp/?id=list&table=kb_knowledge
Refer: KB0746730 How to configure user redirects in Service Portal
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3 weeks ago
SPEntryPage only executes during login / session entry and is designed to route users after authentication (for example, deciding between platform UI and Service Portal). Our issue occurs after the user is already authenticated and inside Now Mobile, when clicking links that resolve to nav_to.do and open the base system navigator.
Because this is in‑session navigation from Now Mobile, SPEntryPage is never invoked and cannot intercept or redirect those links. ServiceNow documentation also notes that SPEntryPage is not intended to prevent access to the platform UI, and using it for that purpose would be unsupported and unreliable.
As a result, SPEntryPage cannot be used to redirect or suppress base system navigator behavior originating from mobile.
