Approval is approved but still Approval state is showing as Requested in Request table

GBS
Tera Contributor

Hi,

 

Even if the approval is approved, the approval field value in the request table is showing as Requested. Any suggestions how to fix this 

8 REPLIES 8

Hi @GBS 

 

Try the BR suggested by @Sumanth16  else, try to create a new Workflow / flow and test. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @GBS , 

 

Can you share the screenshot and enable script debugger to find out which business rules are getting triggered when approval is approved.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

Sumanth16
Kilo Patron

HI @GBS ,

 

There is an OOB business rule named 'Cascade Request Approval to Request Item' which sets the approval state to requested.

Sumanth16_0-1710510045715.png

 

if you disable the business rule it you will see it getting set to default value

Sumanth16_1-1710510045608.png

 

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

GBS
Tera Contributor

@Sumanth16 I have made in-active the BR but no use