Approval is approved but still Approval state is showing as Requested in Request table
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2024 06:26 AM
Hi,
Even if the approval is approved, the approval field value in the request table is showing as Requested. Any suggestions how to fix this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2024 06:42 AM
Hi @GBS
Try the BR suggested by @Sumanth16 else, try to create a new Workflow / flow and test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2024 07:36 AM
Hi @GBS ,
Can you share the screenshot and enable script debugger to find out which business rules are getting triggered when approval is approved.
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2024 06:41 AM
HI @GBS ,
There is an OOB business rule named 'Cascade Request Approval to Request Item' which sets the approval state to requested.
if you disable the business rule it you will see it getting set to default value
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2024 07:05 AM
@Sumanth16 I have made in-active the BR but no use