Approver Getting Multiple Email Notifications

WP2 · ‎11-06-2019

Hello,

I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in particular. Has anyone experienced a similar issue and able to guide me in finding the root cause?

This issue seems to occur ONLY when there is a request via the request button on the case, not for automatic request.

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The workflow screenshot below:

Thank you.

WP2 · ‎12-03-2019

It turned out that the request for approval button was being clicked twice. This was not a system problem but rather the requestor requesting multiple approvals

View solution in original post

WP2 · ‎11-07-2019

UI Action on HR Case [sn_hr_core_case] table.

hvrdhn88 · ‎11-07-2019

any current.update() has been used on business rule which has been used on "sn_hr_core_case" table ?

WP2 · ‎11-07-2019

Looking through and haven't found any.

hvrdhn88 · ‎11-07-2019

quick question,

are you generating a notification using workflow ? is there any existing notification also has been used to send the notification on record update ?

Sharique Azim · ‎11-07-2019

If you notice the time closely ,there is a 3 sec gap. That means the approvals were not generated together but were generated in a chain reaction.

Are you triggering the notification via any event, which in turn via any Business Rule?