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how to check whether record exists in related list using BR

Hi , i want to check whether there is at least one record in related list , if it is there fine. if there is no record show error message that as "please add one record at least" and these check has to done when it is changing from new to work in pro...

sasi by Tera Contributor
  • 3077 Views
  • 12 replies
  • 1 helpfuls

Order guide not working on service portal

Hello All,I have an order guide with 4 catalog items configured on Rule base. This order guide is working correctly on backend through 'Try it'. We have choose options to go to respective catalog items based on options. While we open this order guide...

Souvick A by Tera Contributor
  • 1287 Views
  • 3 replies
  • 0 helpfuls

RITM Form Field ReadOnly

Hi Team, I want to make state field read only in RITM form. However the state field is coming from task table. How can I make task table field readonly in ritm form. Please suggest.

Using ServiceNow AWA for incident auto assignment

It seems AWA within ServiceNow allows for incident auto assignment using round robin of available assignees from a group.I wondered if anyone has any experience with this since I have only come across AWA to auto assign chats?

cw82uk by Giga Expert
  • 1396 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to Make Custom UI action Disable on condition

Hi All,I have created a custom UI action for one of the forms and I have a requirement that once it is clicked by user it should be hidden/disable from that form. It should be hidden/disable even if opens the same record again. Please provide pointer...

Resolved! Change Types vs. Change Models

Hi there!Is correct to think that Change Types (https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/concept/change-types.html) is the same that Change Models (https://docs.servicenow.com/en-US/bundle/va...

Expedited Change as a configuration

I'd like to see if there is a way to introduce Expedited Changes without resorting to a customization that would end up breaking when we upgrade our ServiceNow instances to the latest version. As we are starting to onboard into this platform, I need ...