Hi Everyone, I was looking up for possible solutions similar to this article to generate the approvals based on the assignment group of the Change Tasks under a change request when it has been moved authorized state. https://www.servicenow.com/commun...
Hi Team, I have a inbound action,and want to process that only if the sender of the email is present in the user table.Can anyone help me ,how cam I apply this condition in my Inbound action. Any help would be appreciated. Regards,Karan
Hi Folks, I have a reference variable in a Catalog form which is hidden on the form but displays on the RITM level. Requirement : I need to add that particular user to 6 groups which are not dynamic.(Group1,G2,g3,g4,g5,g6) Please suggest.
my change ticket have 4 incident associated my make any changes in one of the incident so it will display my name on the change form. mean whoever make any changes or update on the incident his/her name will display on the change form with a info mes...
How to change the owner for report?We have 10 no s report for one use who was resigned recently , now our customer want to change the owner of this report to some other personHow to achieve this ?I cab able to saw all reports and its created by ex em...
Hi , I have a workflow created.The RITM state automatically gets closed.There are two catalog tasks getting created when a specific condition is selected. Even the tasks are getting opened in Closed Incomplete state. Wait for condition code, if its c...
Hi All, I have choice field, one duplicate choice is automatically created . How to remove that newly created choice. That choice is also not in choice list. Please see blue colored choice in attachment which needs to be removed. Thanks,Tara Singh
I have a cab workbench working good. The cab meeting has 2hours duration.I have to create a panel to show to users when their change requests will be in focus at the meeting.In my panel i should have 3 box.One big box in the middle top to show the cu...
Hi All, At present, we using the ServiceNow customized environment to manage IT Infra. We decided to move OOB instance to enjoy real ServiceNow benefits for each upgrade. I'm trying to understand how to measure existing processes and fit them into OO...
Hi Team, Good Day. Please help me for the below story. We require to send a Birth Day Notification Email on the user’s Birthdate.  For Example, Your Birth Date is on 24 April 1996 so you get a Notification on 24 April.  You have to perform the task...
Hello We have standard change templates visible on the portal for a certain group of ESS users. We need the start/end dates to be editable so they can submit the standard change template efficiently. Currently they submit the template via the portal...
Hi I was hoping someone could help with an onSubmit() client script?The script is to prevent a catalog item from being submit if a boolean variable is false with a simple alert. I get the alert and the the item won't allow me to submit which is what ...
Hi All. I am seeking some advice regarding my requirements in terms of the best approach. I have a field which is called Name this the type of Choice and I have defined 4 values as the choices ('Payments', 'Card', 'Invoice', 'Statement').I have anoth...
Hi all, i want to search either username or email address , after click on search i will search username in user_id or email in email addess if one of those exist then it with return the user company name and sysid, i will try it on client script ...
