Resolved! Problem Management
which role can move the Problem to the Root Cause Analysis state from Assess state ?
Forum Posts
User records Import
Hi, I have imported a User from DEV to UAT, but the roles missed to that user. Do i need to give roles seperately in UAT.Also by mistake i imported the User record using Retrived updateset in other case. Does this impact any thing?But the user record...
Resolved! Language Settings for a Modules
Hi All, I want to define the japanese name for the modules i.e. "Create " and "All" module ,where we can configure these settings.
Resolved! How to add hyperlink in catalog (checkbox field in catalog item) item
Hi All, How to add hyperlink in catalog (checkbox field in catalog item) item. Thanks and Regards,Chandan Patra
Export comments
Hello experts, We have exported tickets to another instance but when validating the comment history on the tickets, they are out of order and only the name of one person is shown: TO EXPORT: We export this table to the new instance but the error pers...
dot walk field should show in conditions
Team , how do I achieve this ?we need to show dot walk field though some conditions, i thought it can be achieved through UI policy actions , but when i tried doing this ,dot walk field are not showing , scenario was , if i select sub category is AB...
What will be the execution order between ACL, Client Script, UI Policy, dictionary override,
Who will execute first, what should be the best practice.
Is there a way to pause the SLA under "Breach on Due date" duration type.
Is there a way to pause the SLA under "Breach on Due date" duration type by creating any BR ??
Issue with hiding a variable on the SP and showing on Tasks
I am attempting to use UI Policies to hide certain Catalog Item Variables in the Service Portal Form, and then show these same fields later in the generated sc_task. For example, I have a UI Policy which hides three variables in the Service Portal, ...
Resolved! gs.getUser().isMemberOf(current.assignment_group) not working
hi,When I write :gs.getUser().isMemberOf(current.assignment_group) in my ACL , elow Error is encountered in logs.java.lang.RuntimeException: failed to coerce com.glide.script.fencing.ScopedGlideElement to desired type java.lang.StringCaused by error ...
How to populate multiple choices based on other field in record producers ?
Hi All, I have two fields say 'class' AND 'CI' . i want to populate multiple values in ci based on the choice selected in class and ci is having bulks of records say (1000000) . please let me know how to do it. Thanks, Dinesh Kumar G
one acl is giving access to the field and one is restricting so what will happen
Also, can anyone provide me interview questions on ACL and different use cases.
Resolved! How to add the work notes when catalogue variables are changed on RITM Form
Work notes must be updated (with previous and current values) in RITM form if the catalogue variables have changed in RITM form. Business Unit and Location both are catalogue variables and dropdown fields, PFAThanks in Advance!
Resolved! Need to import Knowledge Articles in Bulk including Images/Attachments & Links
Hi All, I Need to Bulk Import Knowledge Articles including Attachments/Images associated to it. Through excel file i can do Bulk import but not sure if the Images/Attachments would be present, Please let me know how can i achieve it. RegardsRavi.N