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On-call schedule

I have created on-call schedules and need to migrate to other instance how can i do it? I see updates are not capturing in update sets..

pavan38 by • Tera Expert
  • 878 Views
  • 4 replies
  • 2 helpfuls

Resolved! IF statement always returning true.

So, I have a fairly basic script, that should, in theory, be giving me one specific answer. I'm looking for it to find "Snowflake - HCDA PII Prod" and ensure that the PII Approval checkbox is true. I have tried removing the second feature - the name ...

Venjamin by • Tera Contributor
  • 1621 Views
  • 6 replies
  • 1 helpfuls

Resolved! Pagination script

Hi All,I  created a REST message for the GET call (to pull data from 3rd party) and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action.  In that action, I am using the script step for parsi...

Raji9 by • Tera Expert
  • 2521 Views
  • 5 replies
  • 2 helpfuls

Resolved! Add days to Date/Time field and show on Service Portal

Hello All,I have a requirement where I have 2 fields i.e. 'Please Select the duration' (Radio Button with 2 fields i.e. 24 Hours and 48 Hours)(Name - please_select_the_duration) and 'Start Date' (Date Time field) (Name - start_date). Based upon the r...

Shrey hurana by • Tera Contributor
  • 2869 Views
  • 22 replies
  • 2 helpfuls

How to remove 'Close Case' option from Action button

Hi All,We have one requirement, If user has snc_internal role then we want to remove or hide 'Close Case' option from the button. --> This is a Standard Ticket Header widget. -->Basically this widget display when we click on short description of Inci...

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Sonu Parab by • Mega Sage
  • 1167 Views
  • 2 replies
  • 6 helpfuls

Language change after connection

Hello,for a user at the level of his account the language is french and also in the sys_user_preference table the language is french but once the user connects from another application to access the portal the language changes to english and in updat...

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Fdeveloper by • Kilo Guru
  • 1069 Views
  • 2 replies
  • 1 helpfuls

How to auto populate a field when the record in loaded

i need a field to auto populate when a record is loaded or when the name of the "technican" field is changed. This field i need auto populated is a address field and the value of that field is stored on a whole other table. i need a way to pull that ...

Resolved! Passing Variable inputs into a flow designer script

Hi All I have created a flow to add users to a list collector field, but I am now wanting to build another action to remove users from a list collector field I have been on the community and found this script which I have adapted for my needs:- (func...

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calculate date field with current date

Hi All, I have a date variable (for example, 'termination1') which is storing future date, in the catalog item. Now I have created another date variable (for example, 'termination2'). Now I have to calculate the difference between 'termination1' and ...

abhisek by • Tera Contributor
  • 769 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to fetch the mrvs variables.

Hi Team,In MRVS I have list collector variable. Here in each row i can able to add more then 1 ci in the list collector. And through workflow i am passing that value to api. Here, I am facing challenge for adding multiple rows. For instance, for row ...

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