Resolved! How can stop submitting the catalog form when i select the NO
Hi Team, Please help me on the below requirement.In the below screen when i select the FAQ sheet referred to "NO". i don't want to submit the form.Please help me on this
Forum Posts
Resolved! Add count in string field whenever comments are added in incident
Hello Folks, I have a string field where count needs to be increased by 1 whenever caller updates the comments. This is needed for reporting to capture communication count from caller.
Question Choice Hyperlink
I have created one multiple choice field and there are 2 question choices for it. Now the user wants to make one of the question choice a hyperlink. The word which is highlighted in yellow should be a hyperlink and if clicked on it, that should redir...
How can I report on the date an Incident was reopened?
We currently make use of the incident.reopened_count field and the Reopen Count business rule. They essentially increment the reopen_count when the state is changed from Resolved to any other state excluding closed.I've recently received a request ...
Resolved! How to get previous month with year in server script
Hi SNOW Community, I need to print previous month with year value (YYYYMM) in custom field whenever user updates record. I will use BR for this modification. So anyone please suggest me a way to achieve it. Ex: (Just have to get previous month with a...
Write a Business rule to exclude assigned to and requested by from approvers
Hi All , I have a requirement , where when a customer raises a normal change request it goes for approval from the assignment group of the assigned to person If the assigned to and the requested by who raised this request are same and are a part of t...
Resolved! Change Management Fields definition document.
If there is a document that defines the meaning and purpose of the fields in the Planning Tab in the Change form, please give it to me. JustificationImplementation planRisk and impact analysisBackout planTest Plan
Resolved! Other fields not showing in interactive filter
Hi all, I have a requirement wherein I need to get a specific field from the database view. The field can be filtered using dot walking through Parent field ---> Business Unit in the database view table. But is not visible when locating in the refer...
Resolved! Flow should be triggered only from script
Hi Team,I created a flow which created scrum tasks under story when story is created.Trigger condition is when record is updated.I have created a UI action from which I am calling this flow and its working as expected, but requirement is flow should ...
Flow designer, run block after condition, but do not block rest of flow
What is the best way to run a specific code block after a condition, without blocking the flow? For example, I have a setup like this:If Task1 should be created: Create Catalog Task (Task1) // Here I want to create (Task2) after Task1...
Connecting Child Incidents to Parent Incident's Problem Ticket
As the subject states, I'm trying to connect the Child INCs to the Parent's Problem Ticket. I can confirm the Parent Ticket is set correctly, with six Children INCs now connected from an Incident Management perspective. I know how to manually associa...
Resolved! Field increase
Hello Friends, Please suggest Thank you
Inbound email action - Remove Few URLs
Hi, We have Inbound email action which is created for incident. which is working as expected. Now I needs to eliminate few URLs from the body of the Email. Which is going to description field Please let me know how to do that.
In the change request approval is not showing the group name
Hi Team,Please help me on the below requirement.In the change request approval in the group name it is giving as empty, i have written script for this approval trigger. var sys_approval = [];var item = fd_data.trigger.current.cmdb_ci;var appList = ne...
What does 'last login time' actually track on the user record?
We are trying to track when a user has logged into the system. I added the field 'last login' time to the user record, and looked at the audit history for that field. In that list, it is showing the user as logging in every few minutes or so, includi...
