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Resolved! Reference Qualifier based on Form View

Hi, We have a requirement to apply reference qualifier for a reference field based on for form view. We have 2 views for location table say A & B. The reference qualifier specified on the Dictionary entry should be applicable only for view A and not ...

Thenmozhi by • Tera Contributor
  • 3029 Views
  • 7 replies
  • 1 helpfuls

Not able to search all the tickets from portal

Hello Community, When a user having ITIL role search a ticket from IT view they could see the tickets but without ITIL role they are not able to see those tickets  from portal that they are able to see from IT view. How may  I start troubleshooting??...

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XYZ by • Tera Contributor
  • 559 Views
  • 4 replies
  • 0 helpfuls

Resolved! Conditions in Inbound Action

Hi Team, I have a inbound action,and want to process that only if the sender of the email is present in the user table.Can anyone help me ,how cam I apply this condition in my Inbound action. Any help would be appreciated. Regards,Karan

KARAN24 by • Tera Contributor
  • 873 Views
  • 4 replies
  • 1 helpfuls

How to change the owner for report?

How to change the owner for report?We have 10 no s report for one use who was resigned recently , now our customer want to change the owner of this report to some other personHow to achieve this ?I cab able to saw all reports and its created by ex em...

sukran by • Mega Sage
  • 21642 Views
  • 13 replies
  • 27 helpfuls

Resolved! Birthday Email Notification

Hi Team, Good Day. Please help me for the below story. We require to send a Birth Day Notification Email on the user’s Birthdate. ï‚· For Example, Your Birth Date is on 24 April 1996 so you get a Notification on 24 April. ï‚· You have to perform the task...

Display and Hide choices based on a choice of another field

Hi All. I am seeking some advice regarding my requirements in terms of the best approach. I have a field which is called Name this the type of Choice and I have defined 4 values as the choices ('Payments', 'Card', 'Invoice', 'Statement').I have anoth...

cstangoe by • Mega Guru
  • 1120 Views
  • 3 replies
  • 0 helpfuls

Resolved! in ui page how to query to one parameter out two

Hi  all,  i want to search either username or email address , after click on search i will  search username in user_id or email in email addess if one of those exist then it with return the user company name and sysid, i will try it on client script ...

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Debarpita by • Tera Contributor
  • 694 Views
  • 3 replies
  • 0 helpfuls

How to update the one table data into another table.

i have pulled the asset data from Intune system to ServiceNow into one table ( intunedata) by using the intune spoke now i want to load the data from intunedata table to alm_hardware table with transform map.  Please let me know how can we do that , ...

hemanth40 by • Tera Contributor
  • 958 Views
  • 2 replies
  • 0 helpfuls

Set contact type to self service

Hi, I have a requirement to set the contact type on the Service request to 'Self-Service' if the request has been submitted via ESS portal. How this can be done? Any help will be appreciated. Thanks in advance!

Resolved! Related Incidents in Problem Tickets

Hi Help, Good day. I need to create report showcasing all the related Incidents of various problem tickets. How to proceed further.I need to showcase all the Incidents shown in Incidents Tab within the problem ticket. Please help. -ThanksBh

Bh2 by • Tera Contributor
  • 1526 Views
  • 6 replies
  • 2 helpfuls

Agent workspace logo different for some users

Hi,    After setting agent workspace custom logo,    admin is able to see the custom logo but for some users, they are not able to see custom logo rather able to see the default NOW logo, in agent workspace header.    Is this because of domain separa...

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