Are SLA Definitions only available to tables that extend task?

[jMarshal]

I'm using the New Call module (was called a wizard when it was rolled-out in Geneva?) to triage the calls that my service desk receives from clients...and I'm trying to set up an SLA Definition to have an SLA clock on records that are inserted into the table via a self-service record producer, to make sure they are addressed within a certain time frame.

I'm having trouble even figuring out how to set the "new_call" table in the SLA definition...I'm aware that table does NOT extend task and I'm worried this is why.

Are SLA Definitions only available to tables that extend task?

[Pradeep Sharma · Accepted solution]

Hello James,

I can confirm that SLA will be only available to a table that extends TASK.

Note: Starting with the Helsinki release, you can also create an SLA definition for configuration items and business services for Event Management.

Reference:

Create an SLA definition