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Resolved! Open URL in new window through UI action in agent workspace

Hi, I want to open a URL in new tab through agent workspace UI action. I tried multiple things such as : action.setRedirectURL("www.gogle.com");  g_navigation.openPopup(url) window.open(url, '_blank');   But nothing seems to work. Any help is appreci...

Pratik13 by Giga Contributor
  • 2859 Views
  • 4 replies
  • 1 helpfuls

ATF Auto Re-run failed tests

Hi, I am looking for a way to re-run failed test cases from the last test run. Every day we run a couple of test suites which is about 350 test cases. Each day we have to re-run failed test suites (about 20 ). Re-running the failed test suites eventu...

Dakker by Tera Guru
  • 659 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on SLA/OLA - duration it was with each group

Good day,We are trying to get a report on how long an SLA definition was with each group and what the SLA Definition is.We have an SLA Definition named 'Incident Service Restore 1 (Desk Side)'.  How can we create a report that shows the definition na...

URL link for Record ID and Table name in flow designer

Hi had a requirement where i need a generate URl and create a incident and add the URL into incident worknotes. I am sharing my requirement. The Okta API will lock out the token if it is not utilized for 30 days. We want a schedule flow created that ...

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shaik23 by Tera Expert
  • 622 Views
  • 1 replies
  • 0 helpfuls

Resource Plans and Scheduled Windows

Greetings, I've been wracking my brain around this for a few days and figured it was time to ask for help. In my use case, we're an MSP and we need to combine "Resource Planning" with "Scheduled Maintenance" into multiple calendars in ServiceNow, if ...

ChadDa3mon by Tera Contributor
  • 558 Views
  • 2 replies
  • 0 helpfuls

Inbound Action with specific Subject

Hello Team,I have a requirement to create a Inbound email action. My requirement is that subject will contain "CETARIS MAINTENANCE MICROSOFT: Add PO Number" in which CETARIS MAINTENANCE will be unique and Microsoft and Add PO Number will need to upda...

atul_05 by Tera Contributor
  • 523 Views
  • 1 replies
  • 0 helpfuls

Catalog item

I have one catalog item and 2 variables  1. single line text : Mandatory2.Multiline text : Non - Mandatory  I want to hide first varible on the catalog form. Using Catalog ui policy but not working . Any idea help me .

Inbound Integration

Hello everyone, I have a requirement where I have done integration with third party using rest message for change table which is working fine .After build stage the change is created in third party and now when it moves to test , it will perform test...

harry24 by Tera Contributor
  • 902 Views
  • 5 replies
  • 0 helpfuls

Resolved! UI Policy on variable Conditions not saving for Catalog Item

I am creating a UI Policy to show or hide variables in my portal catalog item dependent on what is chosen in a select box variable. When choosing the conditions "<variable name>" is "<actual variable name chosen>" I save this to then setup my Catalog...

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mattmm by Kilo Sage
  • 3769 Views
  • 6 replies
  • 12 helpfuls

Applying a checklist template to an incident by client script?

Dear community,I created a Checklist template called "ServiceNow Checklist" and I would like to apply it to the current incident with an onChange client script whenever the category of the incident changes).Any idea how to do that?Thanks and kind reg...

approver to edit a field on which the workflow is running

Hi Everyone,I am creating a workflow for a record producer and I want that if approver rejects the approval then he should be able to change a field value of that Record producer. How can this be achieved. Needed your valuable suggestions. (would be ...

jkhanddh by Tera Contributor
  • 332 Views
  • 2 replies
  • 0 helpfuls