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Resolved! WHY DO WE USE ASSIGNMENT RULE , DATA LOOKUP

@Dr Atul G- LNG @Sandeep Rajput1 @Mark Manders @Ravi Gaurav  If we have client script to set value for any field or assign value .Why do we use assignment rule , data lookup,etcwhere does it work ?client or server side?whats the difference between as...

WHAT IS THE FLOW of execution IN SERVICE PORTAL

@Dr Atul G- LNG @Ravi Gaurav @Mark Manders @Community Alums @Mark Roethof What is the flow of execution in service portal?how does the code execute?service portal's - HTML, CSS , Client side script, server side script , link function whats the execut...

Exclude Blank space in the single line text variable

Hello, Is it possible to exclude/restrict blank spaces while entering details in the single line text variable in the catalog item?if yes, kindly share the details to achieve this.Thank youRegards,Jainil Shah

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Community Alums by Community Alums  
  • 511 Views
  • 3 replies
  • 0 helpfuls

Report exporting formats (Excel)

Hello SN Community! It was brought to my attention that when exporting data from an existing report, the Excel format is different depending on the method chosen to export. If the user right-clicks on one of the report headings and selects Export > E...

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Resolved! Help with assignment group from variable in record producer

Hello, new to both ServiceNow and scripting. I have very slight experience with scripting, but not much. Anyway, my org is migrating to ServiceNow and I'm currently creating record producers. Most of our record producers automatically assign the assi...

Rob Banks by Tera Contributor
  • 1376 Views
  • 4 replies
  • 3 helpfuls

How to calculate sum of hours for Time Work table

Hello All,We have requirement where we want to calculate total sum of  hours of Time Work table.As per the attached image we need to calculate sum of hours by each Task. Here if we insert a record we need to enter hours and each task can have multipl...

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Sonu Parab by Mega Sage
  • 1161 Views
  • 2 replies
  • 0 helpfuls

Restructuring Flow Design

Hi All, I have a flow design for a particular catalog item which has 140 steps.I have to restructure the flow like the way so that the number of steps should be decreased but the logic remains the same. Can anyone please help me out with this, it is ...

abhisek by Tera Contributor
  • 634 Views
  • 6 replies
  • 1 helpfuls

Display Change Schedule to Service Operations Workspace

Hi everyone, Is there any way to add a Change Schedule to SOW? For example, to the left navigation bar, or to the landing page.Thank you in advance and best regards,Victoria 

Community Alums by Community Alums  
  • 884 Views
  • 3 replies
  • 2 helpfuls

Resolved! SLA not stopping even when the STOP condition is met

Hi, I am experiencing an unusual issue with SLAs. I have a two conditions to STOP SLA calculation and they are  State != New  or Assignment Group !=ITSD. For some reason when the first condition meets, the SLA stops but not when the second condition ...

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Licensing Tracking Information for Adobe

Hi Team,  Can You help me with step to check below requirement  Allow the ability to see how many licenses are available and used before a catalog item for a new request is submitted. In addition, after a specific threshold is reached inform the POC ...