Additional comment updated twice

If requester is part of approval group want to skip approval for

Hi All, I have a workflow where I'm using the "Approval -user" activity. I want to skip the approval for the requester if he is part of of group . Currently, my script works fine for checking if the requester is part of the approval group and skippin...

ACL CREATION

I created ACL but its not working, can you please help any issue in this set up any additional things need to be done. 

Workspace agent

Hello,Request from user .On Workspace Agent, when you click + button create new interaction on right side all related templates appear.Requirement is remove the access to delete templates to the HD agents., only supervisor should have option to delet...

Change Mangement metrics

Hi All, Is there any Industry Standard when it comes to Change Management Metrics? If so, can you share the list of metrics? I have SN OOB metric list for Change Management.I would like to see Industry standard list and compare to what we measure & r...

Related List not displaying records in Platform View

I've created Related list to show expired "Special Handling Notes" on my case type table intented to show the expired special handling notes created from the following tables "Consumer" / "Contact" / "Account". It is working as expected for the admin...

Priority mapping issue in service portal

Hello Community ,I have this issueI have created a record producer on incident table, when the record created from service portal using the record producer, the priority is not getting updated by using priority lookup rules. I have given correct fiel...

guide.add method is not working in portal

Hi, I have a requirement to attach same catalog Item multiple times to an order guide. For that, I am using guide.add() method. It is working within Servicenow UI. But it is not working in portal.  Can anyone help me please...

MID Server error after Java update

We recently update Java on our MID servers and now I'm seeing "1 unresolved issue" alert and under issues I'm seeing "AMB client disconnected after connecting".  I have restarted the MID server services but still having issues. Any suggestions would ...

Inbound action script in not working

Hi All, I have created one inbound action in condition I have added mail id from that mail id email and request should be created.Team will collect all the request details and sent collated data to the service now for create auto requestBased on requ...

How to display categories under parent category instead of all items in portal

Hi All, Is there any way to display sub categories under a parent category like catalog items in portal. Now it is showing items under all sub categories. But I need to show only the sub categories.      Please help me asap.  Any help is appreciable...

Unable to see details on fields in service portal

Hi friends,i am unable to see user related details in service portal, i am able to see in back end. Attached screen shots for reference. we have one script include (Global) and On change client script in (Hr application), i have added bothe script sc...