Is it possible to adjust the 'Business Elapsed Time' to calcualte as 11 hours = 1 Business Day? Our business hours are 7a-6p M-F excluding holidays. So business days are 11 hours long based on the schedule applied to the SLA. When you pull th...
Hi, Needs to add one country name in Phone choice filed in User profile, it should populate to all users andif i add India, it should display +91 like below point 2 i selected UK in next filed when i trying to add phone number it is taking with +22 (...
Hi all. I knew that we can do translation on service portal using gs.getMessage(); Now I got struck on HTML out of the box widget(widget name: HTML) How can I do translation for the highlighted text? where to write the "gs.getMessage()" scripe on...
Hi Team,We have one port number field and the user should only be able to enter 0 to 65536 and it should also accept (, and – Special characters) For example : 22-23, 25, 80, 443, 2001-2020Can someone please let me know how can I achieve this? Than...
Hi, How to add multiple users to a single account in customer_contact table.Can anyone please help on this, It will be usefull. Thanks!
Hello All,We want to remove the "view in Teams Desktop App" button.You can refer to the following screenshotThis comment gets added when we start the MS team chat.It would be incredibly helpful and beneficial for me if this could be accomplished in s...
Hi All, I am trying to build a script to find all the ‘Group’ managers and validate if they are part of another group ‘ITSM-Managers’. And want to retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group . Please assist ...
Hi all, I'm trying to insert an image into sys_attachment table through scripted REST API. The attachment is getting attached. But I could not see the content of the image. Then I came to know I have to encode it with base64 and i did it and inserted...
Hi all, Please help me with the below requirement.We have a variable named "Applications"Based on(Applications) List collector variable values selected by the user which are being pulled from the custom table, in the custom table for that applicatio...
Hey all,I am trying to achieve that if unauthenticated/non-logged in user tries to use a link to view a catalog item in service portal the user should be able to view it but to order user has to login.Currently it leads to the login page. I tried mak...
Hi,I wanted to know what the best way to clear values from catalog item variables that are hidden.Here is the scenario, I have a catalog item with several variables. I also have UI Policies that make variables visible depending on the value selecte...
When a Requested Item (RITM) is cancelled or rejected, it is often moved to a closed state (Closed Skipped or Closed Incomplete). Sometimes, there is a need to restart these items and their associated workflows. This process involves:Creating a UI ac...
Hi i want to increase the height of the box not the lookup list on the widget page i do not want to be like this
ServiceNow has an out of the box UI action that opens calalog items, called create request(g_service_catalog.openCatalogItem('sc_cat_item', '-1', params)). But in order to do this you have to have a case. I was wondering if its possible to create an...
We have requirement on SLA to be configured for Incident Priority upgrade and downgrade requirement.1st case is downgrade: When priority is downgraded for e.g. P1 to P4, the SLA start time should be the incident created time. 2nd case upgrade: When p...
