As a Admin not able to see the Reopen button on Service portal

[Deva3]

As a end user can see the Reopen button in Service Portal and Can reopen the incident which is resolved state. But Itil user and Admin can not Reopen the incident through the Service Portal. Can any one  please help for this issue

[RaghavSh]

To achieve this you can override the OOB script include with below code in incidentUtils script include:

code:

	canReopenIncident: function()
{
	return current.incident_state == IncidentState.RESOLVED && !this._isMajorIncident(current);
},

Please mark the answer correct/helpful accordingly

[RaghavSh]

@deva please mark the answer correct if this helps, so that this thread can be closed and others can benefit from this.