Asset/CI and custom fields

[KB15]

If my understanding of how this works is completely wrong, I apologize and would greatly appreciate some correction. I'm planning on taking the asset course in a few weeks however I'd like to get a little bit of a head start with populating printers in to ServiceNow.

I'd like to add a custom field that only applies to printers. Which asset and CI table should I add this field? Lastly, are the fields synchronized with the out of box business rule or does it have to be custom?

[HugoFirst]

More than likely, it's cmdb_ci_printer.

But here's what I recommend,

Filter your left navigation pane for tables.

Click on Tables

Then filter the list of tables for those containing printer.

Examine each table and see which applies best for you.

[David Whaley]

The cmdb_ci_printer and alm_asset table should work.   How are you importing the data?   Discovery, SCCM, excel ?   You would need to map the field in the transform mapping.

[KB15]

I'm initially going to add a few manually to get the field and input process in place for now. Then I'll do a transform map.

I was playing around with both tables in Dev and I couldn't get the fields to sync. Is it supposed to with OOB rules?

[Community Alums]

I would determine where the information should live and only put it in one place. You can view CI information on an Asset record and vice versa. It adds complexity if you want it to live both places and have it synchronize.