Asset/CI and custom fields

[KB15]

If my understanding of how this works is completely wrong, I apologize and would greatly appreciate some correction. I'm planning on taking the asset course in a few weeks however I'd like to get a little bit of a head start with populating printers in to ServiceNow.

I'd like to add a custom field that only applies to printers. Which asset and CI table should I add this field? Lastly, are the fields synchronized with the out of box business rule or does it have to be custom?

[KB15]

Hi Ben,

There's a field that Xerox uses called Customer Number which is what I'm looking to add. I would think that this information would sit in both asset and the CI but would it only sit on the asset table? There's an additional field that I would add but one I'm taking on this one field at a time.

[HugoFirst]

I like Ben's answer, put the data in one table and refer to it when needed from the other tables.

That said, it looks like S/N has placed (redundant) vendor data in alm_asset and cmdb_ci_hardware.

So consider one of those tables.

[Community Alums]

For your Xerox customer number, I'll offer an option that may not require a custom field: use contracts. Create a Contract record of the appropriate type (maintenance? lease?) and put the Customer Number in the Contract Number or Vendor Account field. Then associate the assets that are part of this contract (i.e. that should have this Customer Number). This has additional benefits of allowing you to track the details of the relationship here, such as terms and conditions and agreement dates.

[KB15]

I just tried this and it may help though there's an approval process tied to this in the default configuration. I don't think we're mature enough to use or I don't have information/knowledge of how this would work in a service catalog integration.

[Community Alums]

You can skip the approval stuff initially until you are ready for it.