Assets are not visible in my asset module

[kambleneeta20]

Hi All,

Some assets ate not visnle in "My Asset" module which are tagged in my name.

Its available in "cmdb_ci" table (Computer table).

Currently assets are in "Disposed" status is it the reason it is not visible ?

When I am changing the status from "Disposed" to "Deployed" then also its not visible in "My asset" section.

Could you please suggest ?

Thanks & Regards,

Neeta

[manikorada]

Neeta,

Can you go to alm_asset table and see if the asset actually exists and assigned to   is you

[Community Alums]

Assets with a State of Disposed will not display in My Assets. Go to the CI record, and from the CI record, go to the Asset record. In the Asset record, change the State to In use. Then you should see it display in My Assets.

[kambleneeta20]

Thanks for the reply.

Could you please let me know in what condition/state/status CIs will be visible in "Asset Table" (alm_asset)?

Some CIs which are in status "Evaluate" is visible in Test instance and not on production.

I can't see "State" field in cmdb_ci table but its available in "alm_asset" table.

[Community Alums]

Assets have States and CIs have Statuses. They are related and changing one can affect the other. Depending on where you are in the CI hierarchy, you may have two status fields available to display: Install status and Hardware status. I recommend using Install status, as it is more generic.

When you view Assets, the default is to show all Assets regardless of State.