Assets are not visible in my asset module

[kambleneeta20]

Hi All,

Some assets ate not visnle in "My Asset" module which are tagged in my name.

Its available in "cmdb_ci" table (Computer table).

Currently assets are in "Disposed" status is it the reason it is not visible ?

When I am changing the status from "Disposed" to "Deployed" then also its not visible in "My asset" section.

Could you please suggest ?

Thanks & Regards,

Neeta

[kambleneeta20]

Hi Ben,

When I am removing "Assigned to me" option from filter and selecting All, I can see all the assets which are not "In use" as I am an admin.

ITIL user are not able to see it when they are filtering All.

I am not even able to see ACL for it,

I want to give same permission to ITIL user as well how can I give ?

[Community Alums]

Neeta,

Are you starting from My Assets? Instead, navigate to Asset > Portfolios > All Assets. ITIL users should have at least Read access to assets.

Ben

[Rajendra Bagade]

Its seems when you are changing the asset status to Disposed, assigned to field is getting null. To show all the assets in the My assets, assigned to fields should contain your userid.

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