Assign task to catalog item dynamically

[caliban]

I'm looking to assign the tasks for a Catalog item based on what information is submitted via the portal.

For example if a location select box is on the Catalog item with East Coast, West Coast and Central, I would like the Catalog task on the RITM to be generated correctly for the right group that will be carrying out the work.

I had a look at the documentation on Scripted Tasks that suggests this might be what I'm looking for, but does anyone have any examples of code or how to do this?

Thanks

[arielgritti]

Hello

Maybe this approach can help you

Take a look to the System Policy - Assignment

You can create a assignment for the sc_task table filtering by catalog item's variables and assign to a group

I hope my answer has been useful
Ariel
PS: Please mark my answer correct or helpful if I have helped you. Thanks

[caliban]

Hi Ariel,

That looks really handy thanks.  Do you know if assignment rules supersede tasks set on the item?  Can I remove any tasks that already exist on the item and just let Assignment rules create the tasks based on the variables?

Caliban

[arielgritti]

Hi Caliban

Look at this: https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/task-table/concept/c_AssignmentRulesModule.html

And this:

https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/task-table/concept/c_PrecBetweenAssignmentAndBusRules.html

Maybe that's documents can help you

What I would do.
I do not delete the task, only set empty the assigned_to and assignment_group.
Create the assignment rule and update the task (another field) and check if it's assigned

Ariel

[caliban]

Hi Ariel,

Thanks again, I had already checked the documentation but it doesn't shed any more light on the situation.  You are unable to set a task with an empty assignment user or group, but nothing gets assigned if I remove the task.